Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer complaints and enquiries while leading service improvement initiatives.
- Company: Join a dynamic team focused on enhancing community services and support.
- Benefits: Enjoy opportunities for professional growth and collaboration in a supportive environment.
- Why this job: Make a real impact by improving services that benefit the community and its members.
- Qualifications: No specific qualifications required; just a passion for service improvement and teamwork.
- Other info: You'll work closely with a dedicated team and have the chance to manage projects.
The predicted salary is between 30000 - 42000 £ per year.
To be responsible for:
- Handling customer complaints, member and MP enquiries, statutory enquiries, including Freedom of Information (FOI), Environmental Information Requests (EIR) and Data Protection requests (DPRs).
- Leading and initiating the Directorate's service improvement work and identifying improvements in service.
- Running or supporting the Housing and Safer Communities Directorate with project work and administrative tasks.
- Jointly managing the Service Improvement Assistant.
Service Improvement Officer employer: Talent Dice Ltd
Contact Detail:
Talent Dice Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Improvement Officer
✨Tip Number 1
Familiarise yourself with common customer complaints and statutory enquiries relevant to the role. Understanding these issues will help you demonstrate your knowledge during interviews and show that you're proactive about service improvement.
✨Tip Number 2
Network with professionals in the housing and community services sector. Attend relevant events or join online forums to gain insights into current challenges and best practices, which can be valuable talking points in your discussions with us.
✨Tip Number 3
Prepare examples of past experiences where you've successfully led service improvement initiatives or handled complex enquiries. Being able to share specific instances will highlight your capability and fit for the role.
✨Tip Number 4
Stay updated on legislation related to Freedom of Information, Environmental Information Requests, and Data Protection. This knowledge will not only enhance your application but also prepare you for potential questions during the interview process.
We think you need these skills to ace Service Improvement Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Service Improvement Officer. Highlight key skills and experiences that align with handling customer complaints and managing enquiries.
Tailor Your CV: Customise your CV to reflect your experience in service improvement, project management, and handling statutory enquiries. Use specific examples that demonstrate your ability to lead initiatives and improve services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service improvement and your understanding of the role. Mention any relevant projects you've worked on and how they relate to the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read.
How to prepare for a job interview at Talent Dice Ltd
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Service Improvement Officer. Familiarise yourself with handling customer complaints and statutory enquiries, as well as the importance of service improvement initiatives.
✨Prepare Examples
Think of specific examples from your past experiences where you've successfully handled customer complaints or led service improvement projects. Be ready to discuss these in detail during the interview.
✨Research the Organisation
Do some homework on the organisation's current service improvement initiatives and any recent changes in policies. This will show your genuine interest and help you tailor your answers to align with their goals.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the challenges they face in service improvement or how they measure success in this role. This demonstrates your proactive attitude and engagement.
