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- Tasks: Help collect outstanding debts for the Council and assist the Debt Recovery Officer.
- Company: Join a dedicated team within local government focused on community support.
- Benefits: Gain valuable experience in debt recovery with potential for career progression.
- Why this job: Make a real impact in your community while developing essential skills in finance.
- Qualifications: Experience in debt management and local government is preferred; training provided.
- Other info: Opportunity to work with external partners and enhance your negotiation skills.
About the role
You will be responsible for collecting debt for the Council. The main purpose of the role is to assist the Debt Recovery Officer with the collection of outstanding debt.
Specific duties and responsibilities
The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area. The duties are:
- Control and reconciliation of the system.
- Provide assistance, advice and training (as required).
- Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy).
- Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements.
- Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings.
- Managing direct debits.
Experience
- Has worked in a Local Government Environment.
- At least 1 year in Debt Management/Recovery.
- Has accounts receivable experience within a large multi-functional organisation.
- A working knowledge of CIVICA Financials.
- Dealing with Debt Recovery Agents/Solicitors.
Debt Recovery Assistant employer: Talent Dice Ltd
Contact Detail:
Talent Dice Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Recovery Assistant
✨Tip Number 1
Familiarise yourself with the Corporate Debt Policy and local taxation laws. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the local government sector, especially those involved in debt recovery. Attend relevant workshops or seminars to gain insights and make connections that could lead to job opportunities.
✨Tip Number 3
Gain hands-on experience with CIVICA Financials if you haven't already. Familiarity with this system can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Prepare for potential interview questions by practising how you would handle customer enquiries and negotiate repayment arrangements. Role-playing these scenarios can boost your confidence and improve your responses.
We think you need these skills to ace Debt Recovery Assistant
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Debt Recovery Assistant. Highlight your experience in debt management and local government environments in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, particularly in debt recovery and accounts receivable. Use specific examples to demonstrate your skills in managing debts and customer enquiries.
Craft a Strong Cover Letter: Write a cover letter that addresses the key duties mentioned in the job description. Explain how your background aligns with the requirements, especially your experience with CIVICA Financials and working with debt collection agencies.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. A well-presented application shows attention to detail, which is crucial for this role.
How to prepare for a job interview at Talent Dice Ltd
✨Know Your Debt Recovery Basics
Make sure you brush up on the fundamentals of debt recovery, especially in a local government context. Understanding the Corporate Debt Policy and how it applies to Local Taxation and Housing Benefits Overpayments will show your interviewer that you're prepared and knowledgeable.
✨Demonstrate Customer Service Skills
Since you'll be dealing with customer enquiries, it's crucial to highlight your communication skills. Prepare examples of how you've successfully handled difficult conversations or negotiated repayment arrangements in the past.
✨Familiarise Yourself with Relevant Software
Having a working knowledge of CIVICA Financials can set you apart from other candidates. If you have experience with similar systems, be ready to discuss how you used them effectively in previous roles.
✨Showcase Your Teamwork Abilities
You'll be working closely with the Debt Recovery Officer and external agencies. Be prepared to share examples of how you've collaborated with others in a professional setting, particularly in managing debt recovery processes.
