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- Tasks: Help collect debts for the Council and assist with various financial tasks.
- Company: Join a dedicated local government team focused on community support and financial management.
- Benefits: Enjoy flexible working options and opportunities for professional development.
- Why this job: Make a real impact in your community while gaining valuable experience in debt recovery.
- Qualifications: Experience in debt management and local government is essential; knowledge of CIVICA Financials is a plus.
- Other info: This role offers a chance to grow your skills in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
About the role
You will be responsible for collecting debt for the Council.
The main purpose of the role
Assist the Debt Recovery Officer with the collection of outstanding debt.
Specific duties and responsibilities
The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area.
The duties are:
- Control and reconciliation of the system.
- Provide assistance, advice and training (as required).
- Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy).
- Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements.
- Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings.
- Managing direct debits.
Experience
Has worked in a Local Government Environment. At least 1 year in Debt Management/Recovery.
Has accounts receivable experience within a large multi-functional organisation.
A working knowledge of CIVICA Financials. Dealing with Debt Recovery Agents/Solicitors.
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Debt Recovery Assistant employer: Talent Dice Ltd
Contact Detail:
Talent Dice Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Recovery Assistant
✨Tip Number 1
Familiarise yourself with the Corporate Debt Policy and local taxation laws. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the local government sector, especially those involved in debt recovery. They can provide insights and may even refer you to opportunities within their organisations.
✨Tip Number 3
Gain hands-on experience with CIVICA Financials if you haven't already. Familiarity with this system will give you a significant advantage and show that you're ready to hit the ground running.
✨Tip Number 4
Prepare for potential interview questions by practising how you would handle customer enquiries and negotiate repayment arrangements. This will showcase your problem-solving skills and customer service approach.
We think you need these skills to ace Debt Recovery Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Debt Recovery Assistant. Familiarise yourself with local taxation, housing benefits overpayments, and sundry debt recovery to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in debt management or recovery, particularly within a local government environment. Mention specific achievements or tasks that relate directly to the job description.
Showcase Your Skills: Demonstrate your skills in customer service and negotiation in your application. Provide examples of how you've successfully handled customer enquiries or negotiated repayment arrangements in previous roles.
Tailor Your Application: Customise your cover letter to reflect your understanding of the Corporate Debt Policy and your ability to work with external partner debt collection agencies. This shows that you are proactive and genuinely interested in the position.
How to prepare for a job interview at Talent Dice Ltd
✨Know Your Debt Recovery Basics
Make sure you brush up on the fundamentals of debt recovery, especially in a local government context. Familiarise yourself with the Corporate Debt Policy and be ready to discuss how you would apply it in real scenarios.
✨Demonstrate Customer Service Skills
Since you'll be dealing with customer enquiries, it's crucial to showcase your communication skills. Prepare examples of how you've successfully handled difficult conversations or negotiated repayment arrangements in the past.
✨Familiarity with Relevant Software
Having a working knowledge of CIVICA Financials is a big plus. If you have experience with similar systems, be prepared to explain how you used them effectively in your previous roles.
✨Showcase Teamwork and Collaboration
You'll be working with external partner debt collection agencies, so highlight any experience you have in collaborating with third parties. Discuss how you ensure smooth communication and effective outcomes in such partnerships.