Repairs Administrator in Harrow

Maintenance Coordinator / Repairs Scheduler Location: Harrow Salary: £30,000–£32,000 DOE Job Type: Full-time, Permanent | Office-based About the Role We are recruiting for an established plumbing, heating and building maintenance company seeking an experienced Maintenance Coordinator / Repairs Scheduler to join its busy operations team. The successful candidate will coordinate engineers, manage maintenance appointments and ensure reactive repairs and planned works are completed efficiently. Key Responsibilities * Schedule and manage daily diaries for plumbing, heating and maintenance engineers. * Coordinate reactive repairs, emergency call-outs and planned maintenance (PPM). * Liaise with customers, residents, tenants, engineers and contractors. * Book appointments, arrange access and manage last-minute scheduling changes. * Monitor jobs from initial enquiry through to completion, including follow-on works. * Handle customer complaints, delays and service enquiries professionally. * Order materials, coordinate parts and support purchase orders and invoicing. * Maintain accurate job records and monitor service levels and KPIs. Requirements * Previous experience in repairs scheduling, maintenance coordination, engineer planning or a similar role. * Experience within plumbing, heating, facilities management, property maintenance or social housing is desirable. * Strong customer service, communication and organisational skills. * Confident managing busy engineer diaries and multiple priorities. * Good Microsoft Excel skills and experience using CRM or job management systems. * Ability to work under pressure in a fast-paced environment. Salary & Benefits * £30,000–£32,000 per annum. * Opportunity to join an established and growing business. * Varied role within a busy maintenance operations team. Working Hours Monday to Friday * April–September: 8am–5pm * October–March: 8am–6pm * One-hour unpaid lunch break