At a Glance
- Tasks: Support users, manage onboarding, and enhance customer satisfaction through data-driven insights.
- Company: Join a passionate start-up simplifying workforce compliance with innovative tech solutions.
- Benefits: Competitive salary, 25 days holiday, remote work Fridays, and team socials.
- Other info: Dynamic team culture with opportunities for professional growth and a dog-friendly office.
- Why this job: Be the voice of clients and drive impactful changes in a fast-paced environment.
- Qualifications: 2+ years in customer-facing roles, strong communication skills, and tech-savvy.
The predicted salary is between 40000 - 50000 £ per year.
About us
We’re on a mission to simplify workforce compliance so that employers can quickly and easily onboard and maintain happy, empowered and compliant workforces
We believe in a future of work in which technology is at the heart of background vetting.
By creating an ecosystem of employers, candidates and recruitment agencies, we are aiming to create an effective and transparent process that reduces cost and frustration and ensures that roles are filled by high quality candidates in a timely manner.
Having taken on external investment, we now offer a range of solutions to help all involved in the ecosystem; employers, recruitment agencies and candidates.
We are currently looking to hire a proactive Customer Success Lead to join our team and help shape the future of our business.
- What the role involves
- Providing excellent front line support to platform users by responding to customer queries, resolving incidents and providing information to clients as required.
- Managing the onboarding and set up of new clients, including training and customer account creation
- Delivering on CSAT/NPS and KPIs through quick resolution of tickets, data-driven analysis, planning and execution.
- Preparing management reports and ensuring Hubspot record maintenance.
- Being the voice of the client, collaborating with our product, tech and commercial teams to identify opportunities for product and service improvements.
About you
- At least 2 years of customer facing experience, ideally in a B2B Saa S business.
- Desire to work in a fast-paced start-up environment and go the extra mile to delight customers.
- Ability to communicate with clients to the highest standard and deliver great service.
- Team player with strong interpersonal, relationship-building and stakeholder management skills.
- Tech savvy and willing to learn about the product’s functionality.
- Proven experience working with Hubspot CRM or a similar system.
- Desire to get stuck in and think beyond the task at hand at times when things are complex.
- A keen eye for detail, strong work ethic and drive to succeed.
- What we can offer
- Meaningful work and the opportunity to join and be part of a highly driven and passionate team early stage start-up team
- Competitive Salary of £25-£30k
- Monthly team socials and quarterly team building activities
- 25 days base holiday per year plus bank holidays + a day extra for your birthday
- Professional growth potential – we believe the entire team should be involved in various aspects of the business
- Friday WFH
- Company bonus scheme
- Latest tech and hardware supplied from day one
- Dog friendly office
- Office location surrounded by parks, leisure facilities and ability to support different elements of your wellbeing
- Good coffee and healthy snacks in our lovely North London office
- The process
We will review your application and aim to get back to you within two weeks. If we think you’d be a great fit for our team, this will be followed by:
- 30 minute video or phone chat with our HR Director
- One hour test, followed by an interview with a team member at our London office
- Final round interview with our Managing Director and another team member
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Customer Success Lead employer: Talent Clouds
Join a dynamic and passionate team at our early-stage start-up, where your role as Customer Success Lead will be pivotal in shaping the future of workforce compliance. We offer meaningful work, competitive salaries, and a vibrant work culture that includes monthly socials, professional growth opportunities, and a dog-friendly office environment in North London, surrounded by parks and leisure facilities to support your wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Lead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Talent Clouds. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Talent Clouds before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Lead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Talent Clouds:Your cover letter is your chance to shine! Tell us why you want to work at Talent Clouds specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Talent Clouds!
How to prepare for a job interview at Talent Clouds
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
