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- Tasks: Handle customer queries via phone, email, webchat, and social media with professionalism.
- Company: Join a passionate team dedicated to sustainable energy and exceptional customer service.
- Benefits: Enjoy competitive salary, professional development, wellness programmes, and a supportive team environment.
- Why this job: Make a positive impact on the environment while ensuring customer satisfaction in a fast-paced setting.
- Qualifications: 2 years' customer service experience and excellent communication skills required.
- Other info: Be part of an equal opportunities employer that values innovation and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Are you ready to make a difference in the world of sustainable energy? Do you thrive in a fast-paced environment where every interaction counts? Want to join a passionate team dedicated to customer satisfaction? Our client is currently looking for a Customer Services Representative to join their busy team in Shipley, West Yorkshire!
As a Customer Services Representative, you will be at the heart of our operations, handling customer queries with the utmost professionalism and care. You'll respond to customer and client contact via various channels including phone, email, webchat, and social media, always striving for first-time resolution. Your role will involve managing complaints in line with our policies, taking ownership of queries, and promoting our digital services to enhance customer experience. By meeting and exceeding KPIs and working collaboratively, you'll ensure that every customer feels valued and supported throughout their journey with us.
Hours of Work: Full time
Customer Services Representative Requirements:
- Minimum of 2 years' experience in Customer Service.
- GCSE 'O' level standard or NVQ level 2 or 3 in customer service or administration.
- Excellent communication skills and the ability to liaise effectively with customers and clients.
- Strong problem-solving skills and a customer-focused attitude.
- Proficient in Microsoft Office and comfortable navigating social media platforms.
Customer Services Representative Benefits:
- Competitive salary, commensurate with experience.
- Opportunities for professional development and training.
- A supportive and collaborative team environment.
- An employer committed to sustainability and social responsibility.
- Access to employee wellness programmes and benefits.
Meet the Organisation: They are committed to delivering exceptional services that meet their clients' needs. Their dedicated team is at the heart of their success, working tirelessly to ensure customer satisfaction while striving for operational excellence. They pride themselves on being an equal opportunities employer, where innovation and teamwork are encouraged.
If you think you are suitable for this Customer Services Representative role, please apply now! Join us in making a positive impact on the environment while providing exceptional service to our customers!
Customer Services Representative employer: Talent.AI
Contact Detail:
Talent.AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative
✨Tip Number 1
Familiarise yourself with the company's commitment to sustainability and social responsibility. This will not only help you understand their values but also allow you to align your responses during interviews, showcasing your passion for making a positive impact.
✨Tip Number 2
Brush up on your problem-solving skills by practising common customer service scenarios. Being able to demonstrate your ability to handle complaints effectively will set you apart from other candidates.
✨Tip Number 3
Engage with the company on social media platforms. This not only shows your interest in the role but also gives you insights into their customer interactions and the type of queries they handle, which can be useful in your application process.
✨Tip Number 4
Prepare examples from your previous experience that highlight your communication skills and customer-focused attitude. Be ready to discuss how you've successfully resolved issues or improved customer satisfaction in past roles.
We think you need these skills to ace Customer Services Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, especially any roles where you've handled queries or complaints. Use specific examples to demonstrate your problem-solving skills and communication abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sustainability. Mention why you want to work for this particular company and how your values align with theirs. Be sure to address the key requirements listed in the job description.
Showcase Your Skills: In your application, emphasise your proficiency in Microsoft Office and your comfort with social media platforms. Provide examples of how you've used these tools to enhance customer interactions in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Talent.AI
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Discuss specific examples where you successfully resolved customer issues or improved their experience, as this will demonstrate your capability and fit for the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to think on your feet to solve a problem. Employers are looking for candidates who can handle complaints effectively, so share your thought process and the outcomes of your actions.
✨Familiarise Yourself with Digital Services
Since the role involves promoting digital services, take some time to understand what these services entail. Being able to discuss them confidently will show your enthusiasm for the position and your readiness to contribute to enhancing customer experience.
✨Practice Effective Communication
As communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to role-play common customer interactions with a friend to build your confidence and ensure you can convey information effectively.
