At a Glance
- Tasks: Lead operations to optimise patient flow and maximise healthcare delivery efficiency.
- Company: Join a leading UK community healthcare provider making a real difference.
- Benefits: Competitive salary, career growth opportunities, and a chance to impact lives.
- Other info: Dynamic role with a focus on performance optimisation and team leadership.
- Why this job: Be at the forefront of healthcare operations and drive meaningful change.
- Qualifications: Experience in operational management and strong analytical skills required.
The predicted salary is between 59576 - 70089 £ per year.
Talent 4 Good are working with a UK leading provider of community healthcare to recruit their new Head of Operations.
Reports to: National Director of Hospital Operations
Accountable for delivery of contracted activity, operational throughput and margin performance across a region. Owns the end-to-end delivery from referral through to treatment, maximising utilisation, eliminating bottlenecks and ensuring efficient patient flow.
The role is focused on “operational engine management” maximising activity, optimising utilisation, driving financial performance, and ensuring all operational infrastructures (people, processes, systems and supplies) are aligned to deliver against contracted volumes and business targets. Own delivery of referral-to-treatment (RTT) flow, ensuring patients move efficiently through the pathway.
Manage capacity vs demand, optimising theatre utilisation, clinic throughput and scheduling efficiency. Lead forward capacity planning aligned to demand pipelines and commissioner requirements.
Oversee supply chain performance, ensuring no disruption to service delivery. Oversee and act as a point of escalation for the hospital sites to ensure the physical environment is fit for purpose. Create a resolution plan where needed in conjunction with the Estates & Facilities team and escalate areas of concern / non-compliance to the Director of Operations.
Financial Management
Accountable for regional operational P&L performance drivers (activity, utilisation, cost base). Track performance vs budget.
Performance Optimisation
- Hold Hospital Managers accountable for data quality.
- Lead monthly operational performance reviews focused on risks to delivery and growth opportunities.
Proven track record of delivering activity growth, utilisation improvement, and operational performance against targets. Operational throughput and capacity planning. Scheduling optimisation (clinics, theatres, diagnostics).
Strong commercial awareness, including experience working with data, KPIs, and performance dashboards to drive decision-making and accountability. Experience leading operational change, transformation, or scale-up programmes.
Operations and Development Executive in England employer: Talent 4 Good
As a leading provider of community healthcare in the UK, we pride ourselves on fostering a dynamic and supportive work environment that prioritises employee growth and development. Our culture is built on collaboration and innovation, offering unique opportunities for career advancement while making a meaningful impact on patient care. Join us to be part of a team that values operational excellence and empowers you to drive positive change in the healthcare sector.
