At a Glance
- Tasks: Lead operations to ensure efficient patient flow and maximise healthcare delivery.
- Company: Join a leading UK provider of community healthcare with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a real impact.
- Other info: Dynamic role with significant responsibility and potential for transformation.
- Why this job: Shape the future of healthcare operations and drive meaningful change in patient care.
- Qualifications: Proven senior operational leadership experience in high-volume healthcare environments.
The predicted salary is between 60000 - 70000 £ per year.
Talent 4 Good are working with a UK leading provider of community healthcare to recruit their new Head of Operations.
Location: Nationwide
Salary: DOE £60,000 - £70,000 pa
Department: Central Operations
Reports to: National Director of Hospital Operations
Role Purpose: Accountable for delivery of contracted activity, operational throughput and margin performance across a region. Owns the end-to-end delivery from referral through to treatment, maximising utilisation, eliminating bottlenecks and ensuring efficient patient flow. The role is focused on “operational engine management” maximising activity, optimising utilisation, driving financial performance, and ensuring all operational infrastructures (people, processes, systems and supplies) are aligned to deliver against contracted volumes and business targets. This role is responsible for translating demand into delivered activity at optimal cost.
Role Responsibilities:
- Activity & Throughput Leadership: Own delivery of referral-to-treatment (RTT) flow, ensuring patients move efficiently through the pathway. Drive activity vs Indicative Activity Plans (IAP’s) plans, ensuring all sites meet or exceed contracted volumes. Manage capacity vs demand, optimising theatre utilisation, clinic throughput and scheduling efficiency. Lead forward capacity planning aligned to demand pipelines and commissioner requirements.
- Operational Focus: Ensure all sites are operationally ready to deliver activity at planned levels: Equipment availability, Stock and consumables management, Estates readiness. Oversee supply chain performance, ensuring no disruption to service delivery. Act as escalation point for operational constraints impacting delivery. Oversee and act as a point of escalation for the hospital sites to ensure the physical environment is fit for purpose. Create a resolution plan where needed in conjunction with the Estates & Facilities team and escalate areas of concern / non-compliance to the Director of Operations.
- Financial Management: Accountable for regional operational P&L performance drivers (activity, utilisation, cost base). Drive margin improvement through: Productivity optimisation, Efficient rostering models, Agency cost reduction, Session utilisation. Partner with Finance to: Track performance vs budget, Deliver recovery plans for underperformance, Ensure maximum revenue capture through accurate coding, pathway completeness, and activity delivery.
- Performance Optimisation: Hold Hospital Managers accountable for: Activity delivery, Operational KPIs, Data quality. Lead monthly operational performance reviews focused on: Activity vs plan, Utilisation, Cost efficiency. Provide clear reporting to Director of National Hospitals on: Risks to delivery, Recovery plans, Growth opportunities.
Knowledge, Skills & Experience:
- Essential: Significant senior operational leadership experience in a multi-site, high-volume environment (healthcare, diagnostics, elective care, or comparable throughput-driven sector). Experience in independent healthcare / NHS elective care / outpatient services. Proven track record of delivering activity growth, utilisation improvement, and operational performance against targets.
- Deep understanding of: Operational throughput and capacity planning, Demand vs capacity modelling, Scheduling optimisation (clinics, theatres, diagnostics).
- Strong commercial awareness, including: Revenue drivers, Cost levers, Margin improvement.
- Experience working with data, KPIs, and performance dashboards to drive decision-making and accountability.
- Understanding of supply chain and logistics management within a service environment.
- Experience leading operational change, transformation, or scale-up programmes.
Head of Operations in England employer: Talent 4 Good
As a leading provider of community healthcare in the UK, we pride ourselves on fostering a dynamic and supportive work environment for our employees. Our culture emphasises collaboration, innovation, and continuous professional development, ensuring that our team members have ample opportunities to grow and excel in their careers. With competitive salaries and a commitment to operational excellence, we empower our Head of Operations to make a meaningful impact on patient care across the nation.
