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- Tasks: Enhance customer satisfaction and ensure service quality in a hybrid role.
- Company: Dynamic recruitment agency in the UK with global reach.
- Benefits: Competitive salary, remote work options, and career growth opportunities.
- Why this job: Make a real difference in customer experience while working from anywhere.
- Qualifications: Fluency in Arabic and English, plus customer service management experience.
- Other info: Join a supportive team focused on service excellence.
The predicted salary is between 28800 - 43200 £ per year.
A recruitment agency in the UK seeks a Hybrid Customer Experience and Quality Assurance Specialist to enhance customer satisfaction and ensure service quality. The ideal candidate will be fluent in Arabic and English, with experience in customer service management.
You will design strategies to improve the customer journey, monitor quality standards, and drive service improvements.
Benefits include a competitive salary, remote working options, and genuine career opportunities within a global company.
Remote CX & QA Specialist — Arabic Speaking employer: Talent 24 Recruitment
Contact Detail:
Talent 24 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote CX & QA Specialist — Arabic Speaking
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer experience or quality assurance. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for virtual interviews by practising common questions related to customer service and quality assurance. We recommend setting up a mock interview with a friend to get comfortable speaking about your experiences and strategies.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in customer experience management. This can really set you apart from other candidates when you’re discussing your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote CX & QA Specialist — Arabic Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service management and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer satisfaction and how your fluency in Arabic and English can benefit us at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've designed strategies to improve customer journeys or monitored quality standards. We love seeing real-life examples that demonstrate your impact!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Talent 24 Recruitment
✨Brush Up on Your Language Skills
Since the role requires fluency in both Arabic and English, make sure you’re comfortable switching between the two during the interview. Practise common customer service scenarios in both languages to showcase your communication skills.
✨Know Your Customer Experience Strategies
Familiarise yourself with effective customer experience strategies and be ready to discuss how you’ve implemented them in previous roles. Think of specific examples where you improved customer satisfaction or quality assurance.
✨Research the Company’s Values
Understanding the company’s mission and values is crucial. Be prepared to explain how your personal values align with theirs and how you can contribute to enhancing customer satisfaction within their framework.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their customer service approach and quality assurance processes. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
