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- Tasks: Enhance customer satisfaction and ensure service quality in a hybrid role.
- Company: Dynamic recruitment agency in the UK with global reach.
- Benefits: Competitive salary, remote work options, and real career growth opportunities.
- Why this job: Make a difference in customer experience while working from anywhere.
- Qualifications: Fluency in Arabic and English, plus customer service management experience.
- Other info: Join a supportive team focused on service improvement and quality standards.
The predicted salary is between 28800 - 43200 £ per year.
A recruitment agency in the UK seeks a Hybrid Customer Experience and Quality Assurance Specialist to enhance customer satisfaction and ensure service quality. The ideal candidate will be fluent in Arabic and English, with experience in customer service management.
You will design strategies to improve the customer journey, monitor quality standards, and drive service improvements.
Benefits include a competitive salary, remote working options, and genuine career opportunities within a global company.
Remote CX & QA Specialist — Arabic Speaking in London employer: Talent 24 Recruitment
Contact Detail:
Talent 24 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote CX & QA Specialist — Arabic Speaking in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer experience or quality assurance. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for virtual interviews by practising common questions related to customer service and quality assurance. We recommend setting up a mock interview with a friend to get comfortable speaking about your experiences and strategies.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in customer service management. This can really set you apart from other candidates when you’re discussing your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Remote CX & QA Specialist — Arabic Speaking in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service management and any relevant skills that align with the role. We want to see how you can enhance customer satisfaction, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the CX & QA Specialist role. Share specific examples of how you've improved customer journeys in the past – we love a good story!
Show Off Your Language Skills: Since this role requires fluency in Arabic and English, make sure to highlight your language skills prominently. We’re looking for someone who can communicate effectively with our diverse customer base, so let us know how you’ve used your language skills in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Talent 24 Recruitment
✨Brush Up on Your Language Skills
Since the role requires fluency in both Arabic and English, make sure you’re comfortable switching between the two during the interview. Practise common customer service scenarios in both languages to showcase your communication skills.
✨Know Your Customer Experience Strategies
Familiarise yourself with effective customer experience strategies and quality assurance practices. Be ready to discuss specific examples from your past experience where you successfully improved customer satisfaction or service quality.
✨Research the Company’s Values
Take some time to understand the company’s mission and values. This will help you align your answers with what they’re looking for and demonstrate that you’re genuinely interested in contributing to their goals.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how they measure success in this role. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
