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For Companies At a Glance
- Tasks: Enhance customer experiences and ensure top-notch service quality as a QA Specialist.
- Company: Join a dynamic global company focused on exceptional customer service.
- Benefits: Enjoy competitive salary, remote work, paid time off, and employee discounts.
- Why this job: Make a real impact on customer satisfaction while developing your career.
- Qualifications: Fluent in Arabic and English with experience in CX or QA.
- Other info: Great opportunities for growth in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you dedicated to delivering outstanding customer experiences and maintaining exceptional service quality? Join our client as a Hybrid Customer Experience (CX) and Quality Assurance (QA) Specialist, where you'll play a key role in enhancing member satisfaction and ensuring operational excellence worldwide.
The Role: As a Hybrid CX & QA Specialist, you'll work closely with the Senior CX Team Manager to bridge regional and global functions, enhancing customer journey touchpoints and championing a member-first culture. Your mission will include improving CX operations, monitoring quality assurance, and driving impactful service improvements. You will play a key role in identifying opportunities to elevate the member journey and set the tone for excellence in service delivery, contributing to a seamless, high-value customer experience.
Key Responsibilities:
- Customer Experience (CX) Management: Design and implement strategies to enhance the customer journey and address pain points. Resolve escalated customer issues and train teams to deliver superior service. Monitor CX performance metrics and drive continuous improvement.
- Quality Assurance (QA) Standards: Ensure alignment with client QA standards and conduct end-to-end quality monitoring. Participate in calibration sessions and maintain consistency in scoring. Implement and support feedback loops to enhance service quality. Analyze trends and identify opportunities for coaching, training, and performance improvement. Lead Continuous Improvement (CI) projects using Lean Sigma methodology. Develop solutions to enhance service delivery and communicate outcomes effectively.
- Reporting & Stakeholder Engagement: Prepare and present data-driven reports showcasing improvements. Share monthly updates on milestones, CI plans, and corrective actions. Advocate for a member-first culture through storytelling and actionable insights.
Requirements:
- Language Proficiency: Native-level or bilingual fluency in Arabic and English is required to effectively communicate with our Arabic-speaking members and clients.
- Experience in Customer Experience (CX) and/or Quality Assurance (QA): You should have a background in customer service management or quality assurance, with a strong understanding of best practices in CX and QA standards. Experience in monitoring and improving customer service delivery is key to this role.
- Industry Knowledge (Preferred): Candidates with experience in Travel, Tourism, Hospitality, or Luxury Concierge services will have an advantage, as an understanding of the unique needs and expectations in these industries will help you excel in this role.
- Analytical Skills: You will be able to analyze data and performance metrics to identify trends, pain points, and opportunities for improvement. You should be comfortable using data to make informed decisions and implement changes that drive tangible results.
- Problem-Solving Mindset: We are looking for someone who can identify issues quickly and propose effective solutions. A proactive approach to troubleshooting and service optimization will help you succeed in this role.
- Strong Communication and Collaboration Skills: You should have the ability to communicate clearly and effectively with both internal teams and external stakeholders. Building strong relationships across departments and regions will be crucial to your success.
- Attention to Detail: Whether it's maintaining quality standards, reviewing customer feedback, or tracking performance, you'll need a keen eye for detail and a commitment to high service quality.
- Passion for Customer Service Excellence: You should be genuinely passionate about improving customer experiences, driven by a desire to understand customer needs and deliver a seamless, high-quality service.
Benefits designed around you:
- A competitive salary depending on experience
- Paid time away from work
- Remote Working Holidays
- Employee Discounts
- Genuine career opportunities within a dynamic and global company
QA Specialist - Arabic Speaking in London employer: Talent 24 Recruitment
Contact Detail:
Talent 24 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QA Specialist - Arabic Speaking in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer experience values and think of examples from your past that showcase your skills in QA and CX. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! Since this role requires strong collaboration, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace QA Specialist - Arabic Speaking in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the QA Specialist role. Highlight your experience in customer service and quality assurance, especially if you've worked in travel or hospitality. We want to see how your skills align with our mission of enhancing member satisfaction!
Show Off Your Language Skills: Since this role requires native-level Arabic and English, don’t forget to showcase your language proficiency. Whether it’s through your previous roles or specific projects, let us know how you’ve used your bilingual skills to improve customer experiences.
Demonstrate Your Problem-Solving Skills: We love candidates who can think on their feet! Share examples of how you've tackled challenges in customer service or quality assurance. Use specific metrics or outcomes to illustrate your impact – we’re all about data-driven results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Talent 24 Recruitment
✨Know Your CX and QA Basics
Make sure you brush up on the fundamentals of Customer Experience (CX) and Quality Assurance (QA). Understand the best practices in these areas, as well as any specific methodologies like Lean Sigma. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Language Skills
Since this role requires native-level or bilingual fluency in Arabic and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or handle a scenario involving an Arabic-speaking customer, so practice speaking clearly and effectively in both languages.
✨Prepare Real-Life Examples
Think of specific instances from your past experience where you've improved customer service or quality assurance. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will not only highlight your problem-solving mindset but also show how you can apply your skills to enhance the member journey.
✨Engage with Data
Be ready to discuss how you've used data to drive improvements in customer experience or service delivery. Familiarise yourself with common performance metrics and be prepared to talk about how you've analysed trends and implemented changes based on your findings. This will demonstrate your analytical skills and commitment to continuous improvement.
