At a Glance
- Tasks: Lead the launch and growth of innovative digital retail banking products.
- Company: Join a well-established international bank on a transformative mission.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional development.
- Other info: Exciting opportunity to shape the future of digital banking.
- Why this job: Be at the forefront of banking innovation and enhance customer experiences.
- Qualifications: Experience in retail banking product management and a degree in a related field.
The predicted salary is between 72000 - 108000 € per year.
Talensa is working exclusively with a well-established, ambitious international bank that is on a mission to transform its banking proposition, enhance digital banking capabilities, create new services, and foster customer-centric experiences across its markets. This Product Leader position seeks an experienced Retail Banking Product Lead or Head of Retail Banking Products to play a vital role in launching and growing their new digital retail bank proposition and product suite.
The successful candidate will report to and collaborate closely with a leading retail banking expert, ensuring strategic direction and working alongside CRM and Marketing leads. You will be the retail banking product specialist responsible for developing and implementing the product roadmap to meet customer needs and expand services across target markets.
Key responsibilities include:
- Proven experience in the commercial management of retail banking products, including pricing, customer experience journeys, acquisition, retention, performance metrics, and feedback loops that facilitate customer strategy and drive growth.
- Championing customer-centricity across the bank, embedding the voice of the customer in key initiatives.
Key Skills & Expertise Required:
- Proven track record in launching and developing retail/digital banking products such as current accounts, deposit accounts, savings, ISAs, personal loans, and credit products.
- Experience owning commercial product management, including pricing, proposition optimization, and customer journeys (CX).
- Strategic thinker with the ability to translate vision into actionable initiatives.
- Excellent stakeholder engagement and proactive collaboration skills, capable of working cross-functionally and leading key initiatives.
Qualifications:
- Degree in Marketing, Business, Financial Services, or a related/equivalent field.
- Professional certifications related to Product Management, CX, Digital, or Banking.
Location: London City, hybrid working - 3 days in the office, 2 WFH. This is an exciting and pivotal time for transformation, offering an opportunity to join and lead the Head of Product role as the bank builds out its new digital retail banking proposition.
Head of Retail Banking Products & CX – *Talensa Filled* in London employer: Talensa
Join a forward-thinking international bank that prioritises innovation and customer-centricity in the heart of London. With a hybrid working model, employees enjoy a balanced work-life dynamic while contributing to transformative projects that enhance digital banking capabilities. The company fosters a collaborative culture, offering ample opportunities for professional growth and development, making it an excellent employer for those seeking meaningful and rewarding careers in retail banking.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Retail Banking Products & CX – *Talensa Filled* in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and finance sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! Create a personal website or LinkedIn profile that highlights your achievements in retail banking products and customer experience. Share insights or articles related to digital banking trends to position yourself as a thought leader in the field.
✨Tip Number 3
Prepare for interviews by practising common questions related to product management and customer-centric strategies. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you. Tailor your application to highlight your experience with launching and developing retail banking products, and make sure to emphasise your strategic thinking skills.
We think you need these skills to ace Head of Retail Banking Products & CX – *Talensa Filled* in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your experience in retail banking products and customer experience, as these are key for us. Use specific examples that showcase your achievements in launching and managing banking products.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about transforming banking propositions and how your strategic thinking can help us enhance our digital capabilities. Keep it engaging and relevant to the role.
Showcase Your Stakeholder Skills:We love collaboration! In your application, mention times when you've successfully engaged with stakeholders or led cross-functional initiatives. This will show us you have the proactive skills we need to drive growth.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Talensa
✨Know Your Products Inside Out
Make sure you have a solid understanding of retail banking products, especially those mentioned in the job description like current accounts and personal loans. Be ready to discuss your experience with these products and how you've successfully launched or managed them in the past.
✨Showcase Your Customer-Centric Approach
Since this role emphasises customer-centricity, prepare examples that demonstrate how you've embedded the voice of the customer into product development. Think about specific initiatives where you improved customer journeys or enhanced user experiences.
✨Prepare for Strategic Discussions
As a strategic thinker, you'll need to articulate how you can translate vision into actionable initiatives. Brush up on your strategic planning skills and be ready to discuss how you would approach developing a product roadmap for the bank's new digital offerings.
✨Engage with Stakeholders Effectively
This position requires excellent stakeholder engagement skills. Prepare to discuss how you've collaborated with cross-functional teams in the past. Think of examples where your proactive communication led to successful project outcomes or improved collaboration.
