At a Glance
- Tasks: Lead the launch and growth of innovative digital retail banking products.
- Company: Join a well-established international bank on a transformative mission.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional development.
- Other info: Exciting opportunity to shape the future of digital banking.
- Why this job: Be at the forefront of banking innovation and enhance customer experiences.
- Qualifications: Experience in retail banking product management and a degree in a related field.
The predicted salary is between 72000 - 108000 £ per year.
Talensa is working exclusively with a well-established, ambitious international bank that is on a mission to transform its banking proposition, enhance digital banking capabilities, create new services, and foster customer-centric experiences across its markets. This Product Leader position seeks an experienced Retail Banking Product Lead or Head of Retail Banking Products to play a vital role in launching and growing their new digital retail bank proposition and product suite.
The successful candidate will report to and collaborate closely with a leading retail banking expert, ensuring strategic direction and working alongside CRM and Marketing leads. You will be the retail banking product specialist responsible for developing and implementing the product roadmap to meet customer needs and expand services across target markets.
Key responsibilities include:
- Proven experience in the commercial management of retail banking products, including pricing, customer experience journeys, acquisition, retention, performance metrics, and feedback loops that facilitate customer strategy and drive growth.
- Championing customer-centricity across the bank, embedding the voice of the customer in key initiatives.
Key Skills & Expertise Required:
- Proven track record in launching and developing retail/digital banking products such as current accounts, deposit accounts, savings, ISAs, personal loans, and credit products.
- Experience owning commercial product management, including pricing, proposition optimization, and customer journeys (CX).
- Strategic thinker with the ability to translate vision into actionable initiatives.
- Excellent stakeholder engagement and proactive collaboration skills, capable of working cross-functionally and leading key initiatives.
Qualifications:
- Degree in Marketing, Business, Financial Services, or a related/equivalent field.
- Professional certifications related to Product Management, CX, Digital, or Banking.
Location: London City, hybrid working - 3 days in the office, 2 WFH. This is an exciting and pivotal time for transformation, offering an opportunity to join and lead the Head of Product role as the bank builds out its new digital retail banking proposition.
Head of Retail Banking Products & CX – *Talensa Filled* in London employer: Talensa
At Talensa, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and opportunities to lead transformative AI initiatives within the financial services sector. Located in England, we offer a dynamic work environment where your contributions directly impact our AI strategy and governance, making your role not just a job, but a meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Retail Banking Products & CX – *Talensa Filled* in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Talensa. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Head of Retail Banking Products & CX – *Talensa Filled* in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Talensa.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Talensa's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Talensa
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Talensa.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Talensa will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Talensa employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
