About the role Talensa is working exclusively with a well-established, ambitious international bank that is on a mission to transform its banking proposition, enhance digital banking capabilities, create new services, and foster customer-centric experiences across its markets. This Product Leader position seeks an experienced Retail Banking Product Lead or Head of Retail Banking Products to play a vital role in launching and growing their new digital retail bank proposition and product suite. The successful candidate will report to and collaborate closely with a leading retail banking expert, ensuring strategic direction and working alongside CRM and Marketing leads. You will be the retail banking product specialist responsible for developing and implementing the product roadmap to meet customer needs and expand services across target markets. Key responsibilities include proven experience in the commercial management of retail banking products, including pricing, customer experience journeys, acquisition, retention, performance metrics, and feedback loops that facilitate customer strategy and drive growth. You will champion customer-centricity across the bank, embedding the voice of the customer in key initiatives. Key Skills
Head of Retail Banking Products & CX – *Talensa Filled* employer: Talensa
At Talensa, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Our hybrid working model allows for flexibility while you tackle exciting data challenges within a specialist finance tech environment, supported by competitive salaries, annual bonuses, and ample opportunities for professional growth. Join us to be part of a dedicated team where your contributions directly impact our success and the evolution of our cutting-edge data platform.
