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For Companies At a Glance
- Tasks: Lead the launch and growth of innovative digital retail banking products.
- Company: Ambitious international bank transforming its digital banking services.
- Benefits: Hybrid working, competitive salary, and opportunities for professional development.
- Why this job: Be at the forefront of banking innovation and enhance customer experiences.
- Qualifications: Experience in retail banking product management and a relevant degree.
- Other info: Join a dynamic team during a pivotal transformation phase.
The predicted salary is between 43200 - 72000 £ per year.
About the role
Talensa is working exclusively with a well‑established, ambitious international bank that is on a mission to transform its banking proposition, enhance digital banking capabilities, create new services, and foster customer‑centric experiences across its markets.
This Product Leader position seeks an experienced Retail Banking Product Lead or Head of Retail Banking Products to play a vital role in launching and growing their new digital retail bank proposition and product suite.
The successful candidate will report to and collaborate closely with a leading retail banking expert, ensuring strategic direction and working alongside CRM and Marketing leads. You will be the retail banking product specialist responsible for developing and implementing the product roadmap to meet customer needs and expand services across target markets.
Key responsibilities
Key responsibilities include proven experience in the commercial management of retail banking products, including pricing, customer experience journeys, acquisition, retention, performance metrics, and feedback loops that facilitate customer strategy and drive growth. You will champion customer‑centricity across the bank, embedding the voice of the customer in key initiatives.
Key Skills & Expertise Required
- Proven track record in launching and developing retail/digital banking products such as current accounts, deposit accounts, savings, ISAs, personal loans, and credit products.
- Experience owning commercial product management, including pricing, proposition optimization, and customer journeys (CX).
- Strategic thinker with the ability to translate vision into actionable initiatives.
- Excellent stakeholder engagement and proactive collaboration skills, capable of working cross‑functionally and leading key initiatives.
Qualifications
- Degree in Marketing, Business, Financial Services, or a related/equivalent field.
- Professional certifications related to Product Management, CX, Digital, or Banking.
Location
London City, hybrid working – 3 days in the office, 2 WFH.
This is an exciting and pivotal time for transformation, offering an opportunity to join and lead the Head of Product role as the bank builds out its new digital retail banking proposition.
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Head of Retail Banking Products & CX employer: Talensa
Contact Detail:
Talensa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail Banking Products & CX
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend relevant events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its products. We want you to be able to discuss how your experience aligns with their mission to enhance digital banking capabilities and customer-centric experiences.
✨Tip Number 3
Showcase your expertise in retail banking products during interviews. We recommend bringing examples of your past successes in launching and developing products, as this will demonstrate your capability to drive growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can champion customer-centricity in our new digital retail bank.
We think you need these skills to ace Head of Retail Banking Products & CX
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in retail banking products and customer experience, as these are key for us. Use specific examples that showcase your achievements and how they align with our mission.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about transforming banking propositions and enhancing digital capabilities. Share your vision for customer-centric experiences and how you can contribute to our goals.
Showcase Your Strategic Thinking: We love strategic thinkers! In your application, demonstrate how you've translated vision into actionable initiatives in previous roles. This will show us that you can lead the charge in developing our product roadmap.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Talensa
✨Know Your Products Inside Out
Make sure you have a solid understanding of retail banking products, especially those mentioned in the job description like current accounts and personal loans. Be ready to discuss your experience with these products and how you've successfully launched or managed them in the past.
✨Showcase Your Customer-Centric Approach
Since this role emphasises customer-centricity, prepare examples that demonstrate how you've embedded the voice of the customer into product development. Think about specific initiatives where you improved customer journeys or enhanced user experiences.
✨Prepare for Strategic Discussions
As a strategic thinker, you'll need to articulate how you can translate vision into actionable initiatives. Brush up on your strategic planning skills and be ready to discuss how you would approach developing a product roadmap for the bank's new digital offerings.
✨Engage with Stakeholders Effectively
This role requires excellent stakeholder engagement skills. Prepare to discuss how you've collaborated with cross-functional teams in the past. Think of examples where your proactive communication led to successful project outcomes or improved product performance.
