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- Tasks: Lead the launch and growth of a new digital retail banking product suite.
- Company: Join an ambitious international bank transforming its banking proposition.
- Benefits: Enjoy hybrid working with 3 days in the office and 2 days WFH.
- Why this job: Be part of a pivotal transformation, shaping customer-centric banking experiences.
- Qualifications: Degree in Marketing, Business, or Financial Services; relevant certifications preferred.
- Other info: Work closely with industry leaders and drive strategic initiatives.
The predicted salary is between 72000 - 108000 £ per year.
Talensa are working exclusively with a well established ambitious International bank who are on a mission to transform their banking proposition, advance digital banking capability, create new services and engender customer centric experiences across the markets they serve.
This Product Leader position is looking for an experienced Retail Banking Product Lead or Head of Retail Banking Products to play a vital role to launch and grow their new digital retail bank proposition and product suite.
Reports to and works closely with one of the most prolific retail banking leaders in the industry ensuring that strategic steer, working alongside CRM and Marketing leads you will be the Retail banking product specialist developing and implementing the product roadmap to meet the customer needs and expand services across their target markets.
Requiring proven experience in commercial management for retail banking products including pricing, CX journey, acquisition, retention, performance data metrics and feedback loops that facilitate customer strategy and drive growth metrics. Champion customer-centricity across the bank to embed the voice of the customer in key initiatives.
Key Skills & Expertise Required:- Proven track record successfully launching / developing everyday retail / digital banking products such as Banking Current Accounts, Deposit Accounts, Savings, ISA's, Personal Loans and Credit Products.
- Experienced owning commercial product management - pricing, proposition optimisation and customer journey (CX).
- Strategic thinker with the ability to translate vision into actionable initiatives.
- Excellent stakeholder engagement and proactive collaboration skills able to work cross-functionally and lead on key initiatives.
- Degree in Marketing, Business, Financial services or related / equivalent field.
- Professional certifications related in Product Management, CX, Digital, Banking.
Located: London City, Hybrid working - 3 days in office, 2 WFH. This is an exciting and pivotal transformation time to join and pick up the Head of Product role as they build out their new digital retail banking proposition.
Head of Retail Banking Products & CX employer: Talensa Partners
Contact Detail:
Talensa Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail Banking Products & CX
✨Tip Number 1
Network with professionals in the retail banking sector, especially those who have experience in digital transformation. Attend industry events or webinars to connect with potential colleagues and leaders in the field.
✨Tip Number 2
Familiarise yourself with the latest trends in digital banking and customer experience. Being knowledgeable about current innovations will help you stand out as a candidate who is ready to contribute to the bank's transformation.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully launched or managed retail banking products in the past. Highlight your strategic thinking and ability to translate vision into actionable initiatives during any discussions.
✨Tip Number 4
Showcase your stakeholder engagement skills by preparing to discuss how you've collaborated with cross-functional teams in previous roles. Emphasising your proactive approach to collaboration can set you apart from other candidates.
We think you need these skills to ace Head of Retail Banking Products & CX
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail banking products and customer experience. Focus on specific achievements related to launching digital banking products and any relevant metrics that demonstrate your success.
Craft a Compelling Cover Letter: In your cover letter, express your passion for transforming banking propositions and enhancing customer-centric experiences. Mention how your strategic thinking and commercial management skills align with the bank's mission.
Highlight Relevant Experience: When detailing your work history, emphasise your proven track record in product management, particularly in areas like pricing, customer journey optimisation, and stakeholder engagement. Use concrete examples to illustrate your impact.
Showcase Your Qualifications: Include any relevant degrees or professional certifications in your application. This could be in Marketing, Business, Financial Services, or Product Management. Highlighting these qualifications will strengthen your candidacy.
How to prepare for a job interview at Talensa Partners
✨Showcase Your Product Management Experience
Be prepared to discuss your previous experience in launching and developing retail banking products. Highlight specific examples of how you've successfully managed product roadmaps, pricing strategies, and customer journeys.
✨Demonstrate Customer-Centric Thinking
Since the role emphasises customer-centricity, come equipped with examples of how you've embedded the voice of the customer into product development. Discuss any feedback loops or performance metrics you've implemented to enhance customer experiences.
✨Engage with Stakeholders
Prepare to talk about your experience in stakeholder engagement. Share instances where you've collaborated cross-functionally, particularly with CRM and Marketing teams, to drive key initiatives and achieve business goals.
✨Exhibit Strategic Vision
The bank is looking for a strategic thinker. Be ready to articulate your vision for the future of digital retail banking and how you would translate that vision into actionable initiatives that align with the bank's transformation goals.
