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- Tasks: Lead the launch and growth of a new digital retail banking product suite.
- Company: Join an ambitious international bank transforming its banking proposition.
- Benefits: Enjoy hybrid working with 3 days in the office and 2 days WFH.
- Why this job: Be part of a pivotal transformation, shaping customer-centric banking experiences.
- Qualifications: Degree in Marketing, Business, or Financial Services; relevant certifications preferred.
- Other info: Work closely with industry leaders and drive innovative banking solutions.
The predicted salary is between 72000 - 108000 £ per year.
Talensa are working exclusively with a well-established ambitious International bank who are on a mission to transform their banking proposition, advance digital banking capability, create new services and engender customer centric experiences across the markets they serve. This Product Leader position is looking for an experienced Retail Banking Product Lead or Head of Retail Banking Products to play a vital role in launching and growing their new digital retail bank proposition and product suite.
Reports to and works closely with one of the most prolific retail banking leaders in the industry ensuring that strategic steer, working alongside CRM and Marketing leads you will be the Retail banking product specialist developing and implementing the product roadmap to meet customer needs and expand services across their target markets. Requiring proven experience in commercial management for retail banking products including pricing, CX journey, acquisition, retention, performance data metrics and feedback loops that facilitate customer strategy and drive growth metrics. Champion customer-centricity across the bank to embed the voice of the customer in key initiatives.
Key Skills & Expertise Required:
- Proven track record successfully launching / developing everyday retail / digital banking products such as Banking Current Accounts, Deposit Accounts, Savings, ISAs, Personal Loans and Credit Products.
- Experienced owning commercial product management - pricing, proposition optimisation and customer journey (CX).
- Strategic thinker with the ability to translate vision into actionable initiatives.
- Excellent stakeholder engagement and proactive collaboration skills able to work cross-functionally and lead on key initiatives.
Qualifications:
- Degree in Marketing, Business, Financial services or related / equivalent field.
- Professional certifications related in Product Management, CX, Digital, Banking.
Located: London City, Hybrid working - 3 days in office, 2 WFH. This is an exciting and pivotal transformation time to join and pick up the Head of Product role as they build out their new digital retail banking proposition.
Head of Retail Banking Products & CX employer: Talensa Partners
Contact Detail:
Talensa Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail Banking Products & CX
✨Tip Number 1
Network with professionals in the retail banking sector, especially those who have experience in digital banking transformations. Attend industry events or webinars to connect with potential colleagues and leaders in the field.
✨Tip Number 2
Familiarise yourself with the latest trends in customer experience (CX) within banking. Being able to discuss innovative CX strategies during interviews will demonstrate your commitment to customer-centricity.
✨Tip Number 3
Prepare to showcase your experience in launching retail banking products by gathering specific examples of your past successes. Highlight how you’ve used performance data metrics to drive growth and improve customer journeys.
✨Tip Number 4
Research the bank's current product offerings and identify areas for improvement or innovation. This will allow you to present tailored ideas during your discussions, showing that you’re proactive and aligned with their mission.
We think you need these skills to ace Head of Retail Banking Products & CX
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail banking products and customer experience. Focus on specific achievements related to launching digital banking products and any relevant metrics that demonstrate your success.
Craft a Compelling Cover Letter: In your cover letter, express your passion for transforming banking propositions and enhancing customer-centric experiences. Mention how your strategic thinking and stakeholder engagement skills align with the bank's mission.
Showcase Relevant Experience: When detailing your work history, emphasise your proven track record in commercial management for retail banking products. Include examples of how you've successfully developed product roadmaps and improved customer journeys.
Highlight Qualifications: Ensure you mention your degree and any professional certifications related to Product Management, CX, or Digital Banking. This will reinforce your suitability for the role and demonstrate your commitment to the field.
How to prepare for a job interview at Talensa Partners
✨Showcase Your Product Management Experience
Be prepared to discuss your previous experience in launching and developing retail banking products. Highlight specific examples of how you've successfully managed product roadmaps, pricing strategies, and customer journeys.
✨Demonstrate Customer-Centric Thinking
Since the role emphasises customer-centricity, come equipped with examples of how you've embedded the voice of the customer into product development. Discuss any feedback loops or metrics you've used to enhance customer experiences.
✨Engage with Stakeholders
Prepare to talk about your experience in stakeholder engagement. Share instances where you've collaborated cross-functionally to drive key initiatives, showcasing your ability to work effectively with CRM and Marketing teams.
✨Articulate Your Strategic Vision
As a strategic thinker, be ready to explain how you translate vision into actionable initiatives. Discuss your approach to aligning product strategies with business goals and how you plan to contribute to the bank's transformation.
