Temporary Service Desk Agent

Service Delivery Agent / Customer Support / Operations (Anti-Money Laundering & Compliance Services) We are looking for a proactive and customer-focused Service Desk Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a number of new services being established. We are looking for somebody who has worked in a contact centre, operations department or service delivery environment previously. This contract role has been assessed as outside IR35 This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction. Basic troubleshooting skills for common technical issues within service delivery. Have implemented process improvements that enhance efficiency, effectiveness and quality. This is a hybrid role with 2-3 days minimum office based days per week in Cardiff city centre. Urgent hiring: Immediate start available We are looking to fill this role as soon as possible and need candidates who are available to start immediately or within the next two weeks. As well as the basic salary, there will be a bonus scheme and excellent benefits BY SUBMITTING THIS APPLICATION, YOU AGREE TO THE TALENIQ PRIVACY POLICY AND YOUR DETAILS BEING ADDED TO OUR DATABASE Services offered are those of both, an employment agency for permanent work and an employment business for the supply of contract staff.