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- Tasks: Join our team as a Compliance Analyst, handling customer support and service delivery.
- Company: Be part of a fast-growing FinTech company in Cardiff, transforming customer experiences.
- Benefits: Enjoy hybrid work options, a bonus scheme, and excellent perks.
- Why this job: Make a real impact in the financial technology space while developing your career.
- Qualifications: Previous experience in customer service or financial services is essential.
- Other info: Immediate start available; apply now to kickstart your journey!
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a proactive and customer-focused Service Delivery Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a new service being established.
We are looking for somebody who has worked in a contact centre/service delivery environment, taking inbound and outbound calls, creating new service tickets, collating and analysing documents and then preparing reports. You should be confident in your ability to be part of a team setting up a new service which comes with exciting career prospects for the right person.
Our client would like previous experience in banking, financial services, or the insurance industry working as part of a service-based business. You will be responsible for the efficient and effective delivery of various services, by providing on-the-ground support. This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction.
Experience required:
- Proven experience in a service delivery environment, demonstrating exceptional customer experience skills.
- Proven track record of managing customer expectations and resolving issues effectively.
- Service payment processing and chasing. Have implemented process improvements that enhance efficiency, effectiveness, and quality.
- Ability to manage multiple tasks and meet deadlines in a fast-paced, cross-functional environment.
- Basic troubleshooting skills for common technical issues within service delivery.
- Ability to communicate fluently with both technical and non-technical audiences.
You will also be required to manage the service processes end-to-end, often against tight deadlines and have previous experience in financial services, banking, or a similar sector. If you are passionate about customer service and are excited to work in the financial technology space, apply today and make a difference!
This is a hybrid role with 2-3 days minimum office-based days per week in Cardiff city centre. Urgent hiring: Immediate start available. We are looking to fill this role as soon as possible and need candidates who are available to start immediately or within the next two weeks. If you're ready to hit the ground running and are eager to make an impact quickly, we encourage you to apply today!
As well as the basic salary, there will be a bonus scheme and excellent benefits. This is an excellent opportunity for individuals who can join our team without delay.
Locations
Compliance Analyst employer: talenIQ Ltd
Contact Detail:
talenIQ Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Analyst
✨Tip Number 1
Familiarise yourself with the latest trends in anti-money laundering and compliance services. Understanding current regulations and best practices will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the FinTech and compliance sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare for situational interview questions by thinking of specific examples from your past experience where you successfully managed customer expectations or resolved issues. This will help you articulate your skills effectively during the interview process.
✨Tip Number 4
Showcase your ability to work in a fast-paced environment by discussing any relevant experiences where you managed multiple tasks or met tight deadlines. Highlighting these skills will align well with the demands of the Compliance Analyst role.
We think you need these skills to ace Compliance Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery, customer support, and any roles within the financial services sector. Use keywords from the job description to demonstrate your fit for the Compliance Analyst position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage multiple tasks in a fast-paced environment. Mention specific examples of how you've improved service delivery or resolved customer issues effectively.
Highlight Relevant Skills: In your application, emphasise your analytical skills, strategic thinking, and operational expertise. Provide examples of how you've successfully communicated with both technical and non-technical audiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Compliance Analyst role.
How to prepare for a job interview at talenIQ Ltd
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to share specific examples of how you've successfully managed customer expectations and resolved issues in previous positions. Highlight your proactive approach and any positive feedback you've received.
✨Demonstrate Your Analytical Abilities
The job requires strong analytical skills, so come ready to discuss how you've collated and analysed data in past roles. You might want to prepare a brief case study or example that illustrates your ability to prepare reports and implement process improvements.
✨Familiarise Yourself with Financial Services
Given the emphasis on banking and financial services, brush up on relevant industry knowledge. Be ready to discuss trends, challenges, and your understanding of compliance and anti-money laundering practices to show you're well-versed in the sector.
✨Prepare for Technical Questions
As the role involves troubleshooting common technical issues, expect questions related to this area. Think about scenarios where you've had to resolve technical problems and be ready to explain your thought process and solutions clearly.
