At a Glance
- Tasks: Lead a team to support IT services for 2000 users across the UK & Europe.
- Company: Join a rapidly growing health sector company investing millions in technology.
- Benefits: Enjoy hybrid work options and the chance to shape innovative tech solutions.
- Other info: Opportunity to manage diverse teams and influence service delivery across multiple locations.
- Why this job: Be part of a transformative journey in tech with a focus on compliance and innovation.
- Qualifications: Technical expertise in Azure, MS365, and endpoint security is essential.
The predicted salary is between 48000 - 84000 £ per year.
Get AI-powered advice on this job and more exclusive features.
This range is provided by talego. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from talego
Role: Senior IT Service Delivery Manager
Location: Leeds | Hybrid: 1-2 days office
We are delighted to partner with a very exciting company within the Health sector that is embarking on a huge period of technology growth.
A sleeping giant when it comes to technology, the board have recently signed off on a £multi million 3 year technology & digital programme and this is definitely the time to be joining the journey.
About the role
As the Senior IT Service Delivery Manager, you will be responsible for leading a team (15+) comprising of Infrastructure Engineers and Application Support Engineers supporting around 2000 users across the UK & Europe, including both remote and office-based employees.
You’ll have the ability to build strong relationships with key business leaders and use insights and data to drive innovation and service improvements. Providing an appreciation of the regulatory landscape and the responsibility of the team and individually to ensure compliance with regulations like PCI and GDPR.
Key Responsibilities
- Leading IT infrastructure services using a high level of understanding in relation to customer drivers, requirements, agreements, service architecture and service management.
- Introducing and implementing solutions and platforms on cloud technologies (ideally Azure).
- Set the strategy for the provisioning and lifecycle management of all end-user equipment and software.
- Own, maintain, and develop the CMDB for all end-user assets to enable effective budget planning and lifecycle management.
- Acts as a point of escalation for issues, able to use data and experience to define priorities, corrective action, and response.
- Managing service and performance against KPIs, SLAs, and OLAs, including measures of internal customer satisfaction.
- Responding to and supporting external software and other regulatory audits linked to controls and processes.
- Managing and leading teams of 18+ preferably across multiple locations and geographies.
- Managing vendors, including delivery performance and commercial negotiations.
What we’re looking for
- A technical background in Azure with MS365, Windows OS, Autopilot, MAC OS, and AD/Entra and AAD (including provisioning).
- Possesses a good understanding of endpoint security and measures to secure assets and data, including SSO/MFA, vulnerability management, email security, scanning, and pen testing.
- Experience with managing a hybrid device estate including MACs, Windows, and Linux as well as Intune-managed portable devices.
- Experience with Enterprise MDM, EPP, EDR, Patch management, and other tools from vendors like Microsoft, JAMF, CrowdStrike, ManageEngine, and Esentire to protect, monitor, and respond to incidents.
- Familiar with Enterprise service delivery platforms such as ServiceNow, FreshService, or similar, with experience customizing and using reporting for insights.
- Familiar with cloud computing concepts and technology and can implement strategies for their use to add value to and solve end-user requirements, e.g., Azure VDD and Amazon Workspaces.
- Experience with Digital Experience tools such as 1E, Nexthink, and Riverbed Aternity is beneficial.
Ready to take on a new challenge?
Please send over your CV and one of the MRJ team will be in touch.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Retail and Hospitals and Health Care
Referrals increase your chances of interviewing at talego by 2x
Sign in to set job alerts for “Information Technology Service Delivery Manager” roles.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Senior IT Service Delivery Manager in Leeds employer: talego
This HealthTech company is an exceptional employer, offering a unique opportunity to make a meaningful impact on healthcare delivery in the UK and Ireland. With a strong focus on employee growth, a collaborative work culture, and a commitment to quality engineering, you will thrive in an environment that values autonomy and innovation. Located in Manchester, you'll be part of a purpose-led mission that empowers you to lead and mentor while shaping the future of digital healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Service Delivery Manager in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what talego values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges talego might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at talego!
✨Direct Apply to talego
Let's not forget to apply directly through the talego website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Service Delivery Manager in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at talego.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at talego. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at talego
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
