At a Glance
- Tasks: Be the friendly face of our charity, welcoming visitors and managing communications.
- Company: Join Talbot House Children’s Charity, a vibrant and supportive environment.
- Benefits: Enjoy competitive salary, health benefits, and training opportunities.
- Other info: Work term time only, with a bright workspace and free meals.
- Why this job: Make a positive impact while supporting children and families in need.
- Qualifications: Previous reception and admin experience is a plus, but enthusiasm matters!
The predicted salary is between 31650 - 34700 £ per year.
Receptionist and Administrator (HR / School)
We are looking to recruit an experienced Receptionist and Administrator to support our Administration Team.
The Receptionist is the first point of contact for Talbot House Children’s Charity, providing a professional, friendly, and welcoming reception service to pupils, families, visitors, staff, and external stakeholders.
The role delivers excellent customer service by greeting visitors, managing incoming telephone and radio communications, and responding to enquiries promptly and efficiently, ensuring a positive first impression at all times.
The Receptionist is responsible for maintaining a clean, organised, and welcoming reception area, ensuring it is presented to a consistently high standard.
In addition to reception duties, the role provides comprehensive administrative support to the HR Manager, Administration Team and wider School Team.
The post holder must be highly organised, able to prioritise a varied workload, maintain confidentiality and work accurately under pressure to meet competing deadlines while supporting the effective day‑to‑day operation of the Charity.
Previous experience in a Reception and Administration role is desirable.
Starting date: 1 September 2026, or as soon as possible, depending on your notice period.
Hours of work: term time only, Monday to Friday, 8:00am to 4:00pm, with a 30 minute unpaid break.
Working at the Charity you will
- receive death in service benefit, equal to 4 x basic salary.
- receive many additional benefits such as employer assist programme (EAP), GP and physio access and more.
- have the option of joining the Charity’s competitive pension scheme, matching contributions up to 6.75%.
- work in a bright and modern environment, with ample parking and grounds.
- be provided with meals while at work.
- be added to the DBS update service, paid for by the Charity.
- be offered opportunities to undertake training and gain qualifications relevant to the role.
- paid membership to Blue Light and membership to Charity Workers Discount.
The Charity is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.
This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances and continued subscription to the DBS Update Service.
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StudySmarter Expert Advice🤫
We think this is how you could land Receptionist and Administrator (HR / School)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at talbothousecc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like talbothousecc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist and Administrator (HR / School)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to talbothousecc:Your cover letter is your chance to shine! Tell us why you want to work at talbothousecc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at talbothousecc!
How to prepare for a job interview at talbothousecc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
