At a Glance
- Tasks: Timely processing of claims information and maintaining electronic claims files.
- Company: Talbot is an international insurer and reinsurer operating within the Lloyd’s market.
- Benefits: Join a team of over 300 people across London, New York, and Singapore.
- Other info: Role involves supporting audit requests and ad-hoc premium tasks.
- Why this job: Opportunity to work in a Centre of Excellence at Lloyd’s with AIG.
- Qualifications: Knowledge of the Lloyd’s market and preferred experience with Brokasure and Xchanging systems.
The predicted salary is between 30000 - 40000 £ per year.
Join us as Processing Services Technician. Talbot is an international insurer and reinsurer operating within the Lloyd’s market through Syndicates 1183 and 2019. We have been part of AIG since 2018 and our ambition is to be AIG’s Centre of Excellence at Lloyd’s. Headquartered in London, Talbot has offices in New York and Singapore and over 300 people working across these three locations.
Syndicate 1183 underwrites multiple classes of business including Political Violence/Terrorism, Marine, Energy (off-shore and on-shore), Marine and Energy Liability, Hull, Cargo and Specie, Political Risk, Property, Accident and Health, Financial Lines, Cyber, Alternative Risks, Non-Physical Cyber and Treaty Reinsurance.
How you will create an impact:
- The role will require a good knowledge of the Lloyd’s market and a good understanding of the Insurance / Reinsurance industry.
- An understanding of all Classes written by the Overseas offices is needed to ensure right first time processing is completed within SLAs.
- Timely processing of claims information, ensuring the team maintain Service Level Agreements.
- Identifying and assisting with Operational improvements.
- Monitor claims processing mailbox and process all post received into mailbox within Processing Services SLA.
- Maintain electronic claims files within Processing Services records per agreed procedures.
- Update internal workflow system CycloPS Claims with accurate claim information.
- Complete accurate and timely data entry into Enterprise Risk (Brokasure system).
- Transmit claim transactions into CLASS and ECF for Talbot claims adjuster review.
- Review and resolve queries raised by Talbot Claims or Xchanging Claims technicians within CLASS.
- Produce accurate documentation for presentation to Talbot Finance to ensure timely payment of claims and fees.
- Provide excellent customer service by responding promptly to all queries from brokers and internal stakeholders within the claims mailbox.
- Support ad-hoc premium tasks if required, ensuring the processing team maintain Service Level Agreements.
- Support Audit requests through prompt response to data requests.
What you’ll need to succeed:
- Brokasure Enterprise (Enterprise Risk and Enterprise Accounts) – preferred.
- Xchanging systems including Insurance Portal and Insurance Market Repository – preferred.
- Microsoft Word and Excel.
- Excellent communication skills with all levels of staff.
- Knowledge of the Lloyd’s Market and the classes of business written at Talbot.
Ready to take your career to the next level? We would love to hear from you.
Processing Services Technician employer: Talbot Underwriting
Talbot, headquartered in London, is part of AIG and aims to be their Centre of Excellence at Lloyd’s. Employees enjoy a collaborative environment with opportunities for career advancement across global offices in New York and Singapore. The company underwrites diverse classes of business, ensuring a dynamic work experience.
