At a Glance
- Tasks: Lead operations strategy and drive impactful change at Talbot.
- Company: Join Talbot, a leading insurance specialist within the Lloyd's Market.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to develop future leaders and enhance operational excellence.
- Why this job: Make a real difference in transforming customer risk management.
- Qualifications: Extensive insurance industry experience and strong leadership skills.
The predicted salary is between 40500 - 49500 £ per year.
At Talbot and AIG, we are reimagining the way we help customers to manage risk.
Join us as our Head of Operations to play your part in that transformation.
It’s an opportunity to grow your skills and experience as a valued member of the team.
Make your mark in Talbot
Talbot operates within the Lloyd's Insurance Market through Syndicate 1183, Syndicate 2019, Syndicate 2478 and Syndicate 2479.
Part of AIG since 2018, Talbot is committed to working with brokers and clients to deliver industry leading solutions.
It is headquartered in London with offices in New York and Singapore with more than 350 employees.
With an expert team of highly skilled and experienced underwriters and a balanced, geographically diverse portfolio of business, Talbot has earned a reputation as an industry leading insurance and reinsurance specialist.
Talbot writes a diversified portfolio including Crisis Management, Energy, Financial Lines, Marine, Political Risk, Property, Transport and Terrorism.
Drawing on our deep industry expertise, Talbot develops tailored insurance solutions that address clients' evolving and often unique needs.
How you will create an impact
Responsibilities
- Create and drive Operations’ strategy supporting Talbot’s strategy.
Deliver agreed business targets, operational plans and change priorities in partnership with internal and external parties.
- Partner with business leaders to understand customer and operational needs and translate these into service, process and control requirements.
- Represent Talbot at various LMA forums.
- Design and embed the most effective operating model, utilising third parties where appropriate, ensuring cost efficiency and service standards are met.
- Own Outsource Service Provider (OSP) relationships: onboard new providers, manage and monitor performance, and exit services when required; ensure delivery aligns with operating standards, policies and controls.
- Support CFO in oversight of procurement and vendor management, and work with Global Sourcing & Procurement Services to ensure processes work effectively.
- Governance and Controls
- Ensure all regulatory, legislative and operational standards and codes of practice are met, including Lloyd’s expectations and standards where applicable, with effective checks, balances, monitoring and controls.
- Ensure the operating model supports Lloyd’s oversight and reporting needs, including timely provision of operational MI and evidence for internal governance, audit activity and Lloyd’s/prudential reviews.
- Own and be accountable for operational risks, standards and policy implementation, ensuring mitigations and controls are in place.
- Continuously monitor, review and identify areas for improvement and processes to establish effective of controls.
- Support internal and external audit where necessary.
- Management and Leadership
- Manage capacity, cost and resources to deliver service to budget in support of country and regional plans.
- Build, lead and develop an Operations team to continuously improve performance while maintaining agreed standards and controls.
- Identify training and coaching needs for direct reports, driving capability development and providing performance feedback in line with HR processes.
- Motivate, coach and develop future leaders through development plans, talent management and succession planning
- What you’ll need to succeed
- Detailed knowledge of operational excellence tools and techniques
- Extensive knowledge of underwriting processes such that the relationship between Operations, Underwriting, Claims and other functions is seamless.
- Extensive experience in the insurance industry, specifically Lloyd’s/ London Market (re)insurance, with an excellent knowledge of the Lloyd’s Market, its regulatory requirements.
- In-depth experience in managing a Team
- Experience of devising, organizing and implementing large scale, complex projects, incorporating multiple work streams and multiple stakeholders
- Experience of strategic planning and working with the Executives to drive the Operations agenda across the business
- Ability to interpret market and macros trends, understand how this impacts on the business operations and identify strategies that will support the business competitiveness.
- Analytical skills and understanding to deliver focused growth and profitable business outcomes Leadership
- Ability to negotiate with major stakeholders, balancing execution requirements and business needs
- Ability to negotiate with major stakeholders, balancing execution requirements and business needs
- Ability to self-manage but awareness of when its necessary to involve senior managers on key issues
- Relationship building at all levels
- Broad and deep experience and sound leadership skills
- Excellent written and oral communication skills with all levels of staff
Ready to take your career to the next level? We would love to hear from you.
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Head of Operations - Talbot employer: Talbot Underwriting
Talbot Underwriting offers a dynamic and supportive work environment in the heart of the Lloyd's market, making it an excellent employer for those looking to advance their careers in underwriting operations. With a strong focus on employee development, you will have access to continuous improvement initiatives and the opportunity to collaborate closely with underwriters and CoE partners. The company values teamwork and innovation, ensuring that every team member contributes to meaningful projects while enjoying a culture that promotes work-life balance and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations - Talbot
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Talbot Underwriting). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Talbot Underwriting. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Head of Operations - Talbot
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Talbot Underwriting.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Talbot Underwriting. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Talbot Underwriting
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Talbot Underwriting to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Talbot Underwriting, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Talbot Underwriting's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
