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- Tasks: Lead service projects and support ISP partners from onboarding to live delivery.
- Company: Dynamic alternative network operator focused on high-speed broadband.
- Benefits: Competitive salary, inclusive culture, and opportunities for career growth.
- Why this job: Join a team making a real difference in connectivity across the North West.
- Qualifications: Experience in a similar role within telecoms and strong relationship-building skills.
- Other info: Equal opportunities employer committed to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
On behalf of an alternative network operator client, we are seeking a Service Manager / Account Manager to be based in Irlam. The company is building and operating full-fibre broadband infrastructure, supplying high-speed connectivity to retail ISPs across the North West and West Midlands. It’s a customer-facing service role supporting wholesale/ISP partners from onboarding and product launch through to live service delivery.
Responsibilities:
- Leading the delivery of service projects as acting as the main delivery interface into our ISPs/wholesale customers, proactively monitoring team activities to meet delivery SLAs.
- Developing a strong understanding of the scope of delivery, commercial milestones, billing arrangements and any associated financial penalties that may be applicable.
- Leading the planning, delivery and execution of all specific client communication throughout the delivery lifecycle.
Requirements:
- Must have performed a similar role in the utilities sector, preferably telecoms.
- Experience of building strong relationships with both internal and external stakeholders.
If you meet the above requirements and are interested, please apply!
Service Manager / Account Manager in Manchester employer: Talascend International
Contact Detail:
Talascend International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager / Account Manager in Manchester
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to telecoms and utilities. It's all about making connections that could lead to your next opportunity.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous projects in service management. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on how you've built relationships with stakeholders and delivered successful projects.
✨Tip Number 4
Don't forget to apply through our website! We have loads of opportunities waiting for you, and applying directly can give you an edge over other candidates. Let's get you that job!
We think you need these skills to ace Service Manager / Account Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager / Account Manager role. Highlight your experience in the utilities sector, especially telecoms, and showcase how you've built strong relationships with stakeholders.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since this is a customer-facing role, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated with clients in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Talascend International
✨Know Your Stuff
Make sure you have a solid understanding of the telecoms sector and the specific services your potential employer offers. Brush up on the latest trends in full-fibre broadband and be ready to discuss how you can contribute to their success.
✨Showcase Your Relationship Skills
Since this role involves building strong relationships with ISPs and wholesale customers, prepare examples of how you've successfully managed stakeholder relationships in the past. Highlight your communication skills and any strategies you've used to resolve conflicts or enhance collaboration.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and project management skills. Think of specific scenarios where you had to lead a service delivery project or manage client expectations, and be ready to explain your approach and the outcomes.
✨Understand the Financial Side
Familiarise yourself with billing arrangements and financial penalties related to service delivery. Be prepared to discuss how you would handle situations involving commercial milestones and ensure that you meet SLAs, as this will show your potential employer that you’re detail-oriented and commercially savvy.
