At a Glance
- Tasks: Provide 2nd line support for applications and data services, triaging incidents and improving service delivery.
- Company: Made Tech, a forward-thinking company focused on public sector solutions.
- Benefits: Flexible UK office hours, remote work options, and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic and collaborative setting.
- Why this job: Join us to make a difference in public sector services while developing your skills.
- Qualifications: Experience in service support and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Made Tech is seeking a Senior Service Support Analyst to provide 2nd line support for applications, platforms and data services for public sector clients.
You will triage incidents, coordinate with internal and client teams, and help improve service delivery.
In this role you will monitor production solutions, manage user service requests in line with SLAs, and communicate clearly during incidents.
UK-office flexibility with some remote work is available.
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