Front Office Service Manager / Information Technology Service Delivery Manager
- Location: Leavesden (Watford)
- Permanent Role
- Department: Technology & Sustainability
- Reports to: Head of IT Services & Operations
- Team Size: 6–10 Direct Reports
Salary & Benefits
- Basic Salary £80K
- Discretionary Bonus 14%
- Company Car or £5K Car Allowance
- Free Private Healthcare
- 3 days on-site in Watford
Interview Process
- 1st Stage: 20–30 min prescreen (Teams)
- 2nd Stage: Technical interview with 2 senior leaders (F2F)
- 3rd Stage: Presentation + interview with hiring manager & 2 senior leaders
Summary
Experienced IT Service Manager specialising in front office service delivery, driving performance, efficiency, and continuous improvement. Skilled in ITIL, SIAM, stakeholder management, and delivering measurable business value.
Key Responsibilities
- Lead end-to-end delivery of front office IT services
- Partner with stakeholders to align IT with business needs
- Monitor SLAs, KPIs & service performance
- Manage multi-vendor environments (SIAM)
- Oversee incident, problem & change management
- Control service costs & budgets
- Drive continuous improvement & automation
Services Managed
- Service Desk & End-User Support
- Devices (Laptops, Desktops, Tablets)
- Mobile & Telephony
- Software Asset Management
- Printing, Scanning & Peripherals
Key Achievements
- SLA & uptime performance
- Incident resolution speed
- User satisfaction
- Service improvements delivered
- Budget control
Skills
- ITIL & SIAM
- Stakeholder Management
- Vendor Management
- IT Asset Management
- Process Improvement
Core Strengths
- Customer-focused
- Results-driven
- Strong communicator
- Continuous improvement mindset
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Information Technology Service Delivery Manager in Watford employer: Talantir
Join an award-winning digital marketing agency in London that champions a values-driven culture, where brilliant minds collaborate to create meaningful, data-driven results. With a commitment to employee growth and a flexible hybrid working model, this agency fosters a supportive environment that encourages continuous learning and innovation, particularly in the exciting realm of AI. As part of a close-knit team, you'll have the opportunity to lead impactful projects and shape the future of digital marketing while being part of a certified B Corp dedicated to positive impact.
