Accent Group in Peterborough is seeking a Head of Complaints & Service Improvement to lead a dedicated team delivering a trusted complaints service with empathy and accountability.
You will drive learning from customer feedback, analyse trends, and shape smarter processes. Collaborating with internal teams and external partners like the Housing Ombudsman Service, you’ll ensure a transparent, improvement-focused approach.
#J-18808-Ljbffr
Director of Customer Experience & Continuous Improvement in Peterborough employer: Talantir
Join an award-winning digital marketing agency in London that champions a values-driven culture, where brilliant minds collaborate to create meaningful, data-driven results. With a commitment to employee growth and a flexible hybrid working model, this agency fosters a supportive environment that encourages continuous learning and innovation, particularly in the exciting realm of AI. As part of a close-knit team, you'll have the opportunity to lead impactful projects and shape the future of digital marketing while being part of a certified B Corp dedicated to positive impact.
