Operations Business Analyst - Fashion Retail
Operations Business Analyst - Fashion Retail
The location of the role is Paddington, London (hybrid working).
The duration of the contract is 6 months.
The pay rate on offer is £350 - £400 per day (via Umbrella agency - inside IR35).
The client is a multinational high-street retailer.
Role Summary
An outcome driven business analyst, delivering end to end process stability across product set up and PO management, inbound compliance, and query/SRNI resolution. Provide structure, controls, and cross functional alignment.
Core Deliverables
- RACI clarity
- SLA definition
- control gate design
- backlog reduction
- process mapping
- capability uplift
- cross functional governance
Key Accountabilities Of The Role
- Inbound compliance: Align Ops, Supply Chain, Buying & Merchandising on roles, responsibilities and escalation paths
- Support Operations Executive PO and pricing validation controls: Identify whether discrepancies are system driven, training driven, or discipline driven
- Recommend and implement improved validation controls to prevent SRNI issues
- Data integrity controls: Diagnose root causes of recurring data issues (barcodes, manufacturer codes, pricing)
- Assess capability gaps in Buying teams and offshore teams
- Define "what good looks like" for product set up post integration
- End-to-end Buyability and availability oversight
- Map e2e process and establish a cross functional view of buyability blockers and systemic failure points
- Set up weekly triage; define and embed ownership at each stage of process
- Query log reduction and process stabilisation: Diagnose why query lines remain high and where bottlenecks sit
- Work with Buying & Merchandising and Ops to clear backlog
- Recommend process or automation changes to prevent re-accumulation
- SRNI process strengthening for transition: Ensure Buying & Merchandising team is fully equipped to manage SRNI (Stock Received Not Invoiced) during and after transition
- Define transition process
- Identify and close gaps in data, process or capability
- Cross-functional integration & change delivery - drive structured problem-solving and ensure actions are delivered
Key Skills And Experience
- Strong preference for Retail or Ecommerce industry experience
- Comfortable operating across functions and driving change
- Understanding of retail product lifecycle (e.g. product setup, PO creation, inbound logistics etc.)
- Strong problem-solving skills, attention to detail and ability to map end-to-end processes
- Self-starter. Ability to multitask, prioritise, and manage time effectively
- Excellent collaboration, communication and stakeholder management skills
- Operational pragmatism and hands-on delivery when required
- Proficient in Microsoft Office tools, particularly comfortable using Microsoft Excel
- Experience using Netsuite or RITHUM CommerceHub is a plus [not essential]
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Operations Business Analyst - Fashion Retail employer: Talantir
Join an award-winning digital marketing agency in London that champions a values-driven culture, where brilliant minds collaborate to create meaningful, data-driven results. With a commitment to employee growth and a flexible hybrid working model, this agency fosters a supportive environment that encourages continuous learning and innovation, particularly in the exciting realm of AI. As part of a close-knit team, you'll have the opportunity to lead impactful projects and shape the future of digital marketing while being part of a certified B Corp dedicated to positive impact.
