Tripadvisor is seeking a Service Delivery Director to lead front-line customer service strategy for Viator-Experiences. The role requires hands-on leadership to ensure first-time resolution across buyers and partners, with a hybrid work model in London and Oxford.
The candidate should have 10+ years in customer operations or CX transformation, strong cross-functional collaboration, and a data-driven mindset to improve sentiment and operational efficiency.
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Director, Travel Experience & Service Delivery in London employer: Talantir
Join an award-winning digital marketing agency in London that champions a values-driven culture, where brilliant minds collaborate to create meaningful, data-driven results. With a commitment to employee growth and a flexible hybrid working model, this agency fosters a supportive environment that encourages continuous learning and innovation, particularly in the exciting realm of AI. As part of a close-knit team, you'll have the opportunity to lead impactful projects and shape the future of digital marketing while being part of a certified B Corp dedicated to positive impact.
