Help Desk Analyst - Up to 28K - Liverpool - Onsite.
My client is looking for an enthusiastic IT Helpdesk Analyst who is looking to kick start their IT career. You will act as the first point of contact for IT Support whilst providing support to end users in a calm professional manner. You will work alongside experienced engineers and gain exposure to real-world IT infrastructure across a growing multi-site environment.
Key Responsibilities
- Provide first line technical support to end users across hardware, software and networking.
- Monitor and assist in maintaining the VOIP system.
- Log, prioritise and resolve support tickets in line with agreed processes.
Essential
- Relevant experience in an IT support or customer-facing technical role.
- Strong working knowledge of Microsoft-based operating systems.
- Experience troubleshooting technical issues.
Desirable
- Exposure to SD-WAN environments.
- Basic Linux knowledge.
- Evidence of personal IT projects or self-directed learning.
Benefits
- Flexible working.
- Great career path opportunities.
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Help Desk Analyst in Liverpool employer: Talantir
Join an award-winning digital marketing agency in London that champions a values-driven culture, where brilliant minds collaborate to create meaningful, data-driven results. With a commitment to employee growth and a flexible hybrid working model, this agency fosters a supportive environment that encourages continuous learning and innovation, particularly in the exciting realm of AI. As part of a close-knit team, you'll have the opportunity to lead impactful projects and shape the future of digital marketing while being part of a certified B Corp dedicated to positive impact.
