Learning & Development Manager - 12m FTC

Cifas is the UK’s leading fraud prevention service, managing the largest database of instances of fraudulent conduct in the country. Our members are organisations from all sectors, sharing their data across those sectors to reduce instances of fraud and financial crime. Operating as a not-for-profit means our teams put all their efforts into our mission of fighting fraud, rather than creating a financial return for shareholders.

Fraud presents a serious and significant threat to the UK and our role in protecting businesses, the public and the economy from fraud is now more important than ever before. As a result, we have ambitious plans to innovate and create new services and products that will significantly improve the way that we and our members tackle fraud.

Our employees play a crucial part in ensuring we remain the UK's leading fraud prevention service, whilst also ensuring our members remain at the heart of everything we do.

The role:

We are looking for an experienced, collaborative Learning and Development Manager to join the People & Culture team at Cifas for a 12 month fixed term contract. Reporting directly to the Director of People & Culture, this role will deliver the organisation’s Learning and Development strategy, shaping learning from new‑starter programmes through to leadership development, career pathways and succession planning. It champions a culture of continuous learning and professional growth, overseeing core learning programmes, talent development initiatives, mentoring schemes and mandatory training to support high standards, career progression and training accreditations. Working in partnership with leaders and external providers, the role builds organisational capability and embeds high‑quality development practices across the business.

Responsibilities & accountabilities:

Working alongside industry specialists, the successful candidate will be responsible for:

• Delivering the organisation’s Learning and Development strategy, from new hires through to leadership development, though identify, designing and delivering training programmes at all levels across the organisation.
• Developing and leading the internal Cifas Ignite mentoring and coaching scheme, ensuring it supports capability building and career development.
• Coordinating technical, mandatory and company‑specific training, partnering with internal subject matter experts to enable cross‑department knowledge sharing and ensure high‑quality, relevant content.
• Supporting people managers to ensure their effective delivery of Personal Development Plans for their employees, supporting them to identify capability gaps, advising on appropriate learning interventions, and implementing targeted development solutions that build organisational capability.
• Developing and maintaining a suite of training and guidance materials in collaboration with the People & Culture team to proactively support the People & Culture induction program, policies and benefits for managers and employees to promote engagement and wellbeing.
• Working with senior leaders to create clear career development pathways that support internal progression and succession planning.
• Designing, delivering and continuously refining efficiency and productivity, flexible soft‑skills for employees and people managers, embedding best practice across the organisation to support for the Working Time Reduction programme.
• Maintaining our IIP accreditation status by ensuring learning and development practices and policies meet accreditation requirements and oversee the reassessment process.
• Driving a data‑led approach to learning, analysing training data, training feedback and engagement survey insights.
• Presenting regular data and insight reports to the Director of People & Culture.
• Maintaining and managing the use of our HR systems and databases relating to learning utilising their capabilities to streamline processes and improve efficiency.
• Ensuring accurate and GDPR‑compliant record‑keeping.
• Ensuring training practices and records comply with employment law, regulatory requirements, GDPR & data governance requirements and internal governance.
• Staying updated on legislation changes and proactively mitigate people‑related risks.
• Collaborating closely with the People & Culture team to ensure learning initiative delivery aligns with wider people initiatives and priorities as well as contributing to key HR projects as required.

To be successful in this role, you will have:

• A degree in Human Resources, Business, Education or similar is desirable or CIPD Level 7 qualification
• ILM, level 5, ICF accreditation and/or EMCC is desirable
• GCSE English and Maths Grade 4 or above
• Proven experience in a Learning & Development Manage role, ideally within a similar sector
• Demonstrable experience designing and delivering training, including effective soft-skills and management development programmes
• Strong knowledge of LMS platforms and digital learning tools
• Strong facilitation and presentation skills, with the ability to engage diverse audiences and influence stakeholders at all levels, both in person and remotely
• Experience coordinating technical training programmes and partnering with subject‑matter experts
• Strong understanding of talent management processes, including succession planning and career pathways
• Ability to analyse learning needs, measure development impact and translate insights into meaningful actions
• Confidence in implementing modern learning methodologies, including blended and digital learning solutions
• Experience of apprenticeship programmes and managing the apprenticeship levy
• Ability to work autonomously, take initiative, and use sound judgement
• Excellent communication, interpersonal and stakeholder-management skills
• Team‑oriented, flexible, and hands‑on, with a passion for enabling others to learn and grow

In return we offer:

In return for helping us take the fight to fraud, all our employees receive an impressive benefit package, which includes:

• Remote working with approximately 2 days a month in the London office, although there will be a requirement to attend conventions, forums and events
• Generous annual leave, plus bank holidays
• Private healthcare
• Excellent pension package through salary sacrifice
• Personal and professional growth
• Employee wellbeing – Wellbeing breaks, wellbeing hub access including exercise programmes, meditation guides, sleep stories and yoga.

We have introduced agile ways of working, allowing teams to decide how best they work, while ensuring regular opportunities to collaborate and innovate. We create an environment to help you to unleash your potential and perform the most rewarding work of your career, whilst keeping your wellbeing at the foremost with initiatives in place to promote the wellness of our people.

We are committed to building a diverse and inclusive culture and have dedicated inclusion champions across the business to celebrate and promote our uniqueness. We also have a dedicated team of volunteers looking for innovative ways to give back as part of our commitments under our Corporate Social Responsibility. And were delighted to be recognised in the 2021, 2022 & 2024 best companies to work for listings. We have also been awarded the Investors in People Gold accreditation.

If you are passionate about our purpose and would like an opportunity to make a valuable contribution to fraud prevention, we would like to hear from you.

The closing date for this role is Monday 30th March 2026.

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