Ingenico is seeking an exceptional Team Leader to manage a Service Desk team at our Dalgety Bay site. You will coach agents, monitor KPIs and oversee shift planning to ensure consistent, high‑quality service.
You will provide ongoing guidance on processes, handle customer escalations, review knowledge materials, and collaborate with senior management to drive performance improvements and cost efficiency.
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Contact Centre Team Lead — Elevate Customer Experience in Dalgety Bay employer: Talantir
Join an award-winning digital marketing agency in London that champions a values-driven culture, where brilliant minds collaborate to create meaningful, data-driven results. With a commitment to employee growth and a flexible hybrid working model, this agency fosters a supportive environment that encourages continuous learning and innovation, particularly in the exciting realm of AI. As part of a close-knit team, you'll have the opportunity to lead impactful projects and shape the future of digital marketing while being part of a certified B Corp dedicated to positive impact.
