2nd Line IT Support Technician Microsoft | MSP | Edinburgh (Office based Monday to Friday, 9am -5pm) £30,000 - £35,000
Are you an experienced MSP professional with a passion for Microsoft technologies and a drive to keep growing? Our client is a quality-first Managed Services Provider looking for a superstar to join their focused Edinburgh team. This is not just another support role. This is a genuine opportunity to develop your career, gain industry-recognised certifications, and become a key part of a dynamic team that values your expertise and your ambitions.
What Is In It For You
- £30,000 - £35,000 salary based on experience and technical ability
- 12 dedicated training days per year to support your professional development
- Funding and support toward Microsoft certifications (MS-900, Azure Administrator, Security Administrator)
- LinkedIn Learning account
- Private health insurance
- 6 charity days per year
- Regular mentoring and structured career development reviews
- Opportunity to specialise in areas such as mobile device management and security
Role Overview
Joining the Managed Services Team, you will play a hands‑on role in keeping client infrastructure running securely and efficiently.
Day to day you can expect to:
- Resolve support tickets and troubleshoot complex client issues across the Microsoft ecosystem
- Support end‑users within Microsoft 365, Azure, desktop and server environments
- Monitor and maintain critical infrastructure and services to the highest standards
- Apply strong network troubleshooting skills to diagnose and resolve issues quickly
- Deliver excellent, professional service to a varied and demanding client base
What We Are Looking For
Please note: MSP experience is essential for this role. Applications without a background in a Managed Services Provider environment will not be considered.
- Minimum 3 years of experience working within an MSP environment
- Microsoft certifications required or actively in progress: MS-900, Azure Administrator and/or Security Administrator (external validation is essential)
- A specialism in mobile device management or security administration is highly desirable
- Outstanding communication skills with the confidence to engage professionally at all levels
- Highly organised and detail‑oriented with the ability to manage multiple priorities under pressure
- A genuine passion for technology with strong, proven troubleshooting ability
- A collaborative team player who thrives in a busy, fast‑paced environment
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
#J-18808-Ljbffr
2 Line IT Support Technician employer: Talantir
Join an award-winning digital marketing agency in London that champions a values-driven culture, where brilliant minds collaborate to create meaningful, data-driven results. With a commitment to employee growth and a flexible hybrid working model, this agency fosters a supportive environment that encourages continuous learning and innovation, particularly in the exciting realm of AI. As part of a close-knit team, you'll have the opportunity to lead impactful projects and shape the future of digital marketing while being part of a certified B Corp dedicated to positive impact.
