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For Companies At a Glance
- Tasks: Provide top-notch tech support on the trading floor and resolve issues swiftly.
- Company: Dynamic financial firm in London with a fast-paced environment.
- Benefits: Competitive pay, hands-on experience, and potential for contract extension.
- Why this job: Be the tech hero in a high-pressure setting and make a real impact.
- Qualifications: Experience in trade floor support and strong technical skills required.
- Other info: Opportunity to work with cutting-edge technology and develop your career.
The predicted salary is between 36000 - 60000 £ per year.
Location: London (Onsite, 5 days a week)
Contract: 3 months – with possible extensions
Hours: Core business hours with flexibility to work until 10:30pm when required
The Role
We’re looking for a hands on Trade Floor Support Engineer who thrives in a fast paced, high-pressure environment. You’ll be the frontline tech hero supporting business users across the trading floor delivering outstanding service, resolving issues fast, and keeping systems running smoothly when it matters most. This is an onsite, customer facing role where responsiveness, technical depth, and calm under pressure are essential.
What You’ll Be Doing
- Deliver 1st to 3rd line support via phone, email, ServiceNow, and in person meeting SLAs and managing user expectations
- Provide trade floor and market data support, including Bloomberg and Reuters
- Onboard new joiners, handle desk moves (intraday & out of hours), and support ad hoc testing
- Support desktop, laptop, VDI, and mobile devices (iPhones/iPads)
- Troubleshoot hardware, software, O365, Windows 10, and broker applications
- Work closely with 3rd party vendors to drive issue resolution
- Participate in out-of-hours on-call and provide late cover up to 10:30pm when required
- Contribute to continuous improvement always looking for smarter, better ways of working
What You’ll Bring
Essential Experience- Proven Trade Floor Support experience
- Market data support (Bloomberg, Reuters) in a trading environment
- Strong Windows 10, O365, and desktop support knowledge
- AD, GPO, WMI, SCCM administration experience
- Desktop virtualisation: Citrix XenDesktop, VMware, Nutanix
- Broker applications experience (Brokertec, GFI, ICAP, etc.)
- Mobile device support (iPhone, iPad)
- ServiceNow ticketing experience (highly desirable)
- PowerShell scripting
- Exchange administration
- Strong familiarity with SCCM Console
The Person We’re Looking For
- Confident communicator clear, calm, and professional at all levels
- Proactive, self-motivated, and comfortable working with minimal supervision
- Thrives under pressure and tight deadlines
- Flexible, resilient, and tenacious
- A true team player with leadership and mentoring capability
- Able to influence, delegate, and guide others effectively
- A genuine desire to make things better, not just keep the lights on
Trade Floor Support Engineer employer: Talan
Contact Detail:
Talan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Floor Support Engineer
✨Tip Number 1
Get to know the company culture before your interview. Research their values and recent projects, so you can show how you fit in. This will help you stand out as someone who’s genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills relevant to the role. Since you’ll be supporting trading systems, brush up on your knowledge of Bloomberg, Reuters, and Windows 10. Being able to talk confidently about these tools will impress your interviewers.
✨Tip Number 3
Prepare for situational questions that test your problem-solving abilities. Think of examples where you’ve resolved issues under pressure. This will demonstrate your calmness and technical depth, which are crucial for a Trade Floor Support Engineer.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Trade Floor Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Trade Floor Support experience and technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise in Bloomberg, Reuters, and Windows 10!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our fast-paced environment. Share specific examples of how you've thrived under pressure and delivered outstanding service in previous roles.
Showcase Your Communication Skills: As a Trade Floor Support Engineer, clear communication is key. In your application, demonstrate your ability to communicate effectively at all levels. We love seeing candidates who can convey complex tech issues in a calm and professional manner!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Talan
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10, O365, and market data support tools like Bloomberg and Reuters. Be ready to discuss specific scenarios where you've resolved issues in a fast-paced environment.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, prepare examples that highlight your ability to communicate clearly and professionally under pressure. Think of times when you’ve managed user expectations or delivered exceptional service.
✨Demonstrate Problem-Solving Abilities
Be prepared to walk through your troubleshooting process for common issues, especially with desktop and mobile devices. Highlight your experience with ServiceNow and how you’ve used it to manage tickets effectively.
✨Exhibit Flexibility and Team Spirit
This role requires a proactive approach and the ability to work late if needed. Share examples of how you've adapted to changing situations and supported your team, showing that you're a true team player who thrives under pressure.
