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For Companies At a Glance
- Tasks: Provide top-notch tech support on the trading floor and resolve issues swiftly.
- Company: Dynamic financial firm in London with a fast-paced environment.
- Benefits: Competitive pay, hands-on experience, and potential for contract extension.
- Why this job: Be the tech hero in a high-pressure setting and make a real impact.
- Qualifications: Experience with market data support and strong Windows 10 knowledge.
- Other info: Join a collaborative team and enhance your skills in a vibrant atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Location: London (Onsite, 5 days a week)
Contract: 3 months – with possible extensions
Hours: Core business hours with flexibility to work until 10:30pm when required
The Role
We’re looking for a hands-on Trade Floor Support Engineer who thrives in a fast-paced, high-pressure environment. You’ll be the frontline tech hero supporting business users across the trading floor delivering outstanding service, resolving issues fast, and keeping systems running smoothly when it matters most. This is an onsite, customer-facing role where responsiveness, technical depth, and calm under pressure are essential.
What You’ll Be Doing
- Deliver 1st to 3rd line support via phone, email, ServiceNow, and in person meeting SLAs and managing user expectations
- Provide trade floor and market data support, including Bloomberg and Reuters
- Onboard new joiners, handle desk moves (intraday & out of hours), and support ad hoc testing
- Support desktop, laptop, VDI, and mobile devices (iPhones/iPads)
- Troubleshoot hardware, software, O365, Windows 10, and broker applications
- Work closely with 3rd party vendors to drive issue resolution
- Participate in out-of-hours on-call and provide late cover up to 10:30pm when required
- Contribute to continuous improvement always looking for smarter, better ways of working
What You’ll Bring
- Market data support (Bloomberg, Reuters) in a trading environment
- Strong Windows 10, O365, and desktop support knowledge
- ServiceNow ticketing experience (highly desirable)
- Nice to Have: PowerShell scripting, Exchange administration, Strong familiarity with SCCM Console
The Person We’re Looking For
- Confident communicator clear, calm, and professional at all levels
- Proactive, self-motivated, and comfortable working with minimal supervision
- Thrives under pressure and tight deadlines
- Flexible, resilient, and tenacious
- A true team player with leadership and mentoring capability
- Able to influence, delegate, and guide others effectively
- A genuine desire to make things better, not just keep the lights on
Trade Floor Support Engineer employer: Talan Group
Contact Detail:
Talan Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Floor Support Engineer
✨Tip Number 1
Get to know the company culture before your interview. Research their values and recent projects, so you can show how you fit in. This will help us connect with the interviewers and demonstrate that you're not just another candidate.
✨Tip Number 2
Practice your technical skills relevant to the role. Since you'll be supporting tools like Bloomberg and Reuters, brush up on your knowledge of these platforms. We want to impress them with our expertise and confidence during the technical questions.
✨Tip Number 3
Prepare some real-life examples of how you've handled pressure in past roles. Think about times when you resolved issues quickly or supported users effectively. Sharing these stories will help us showcase our calmness under pressure, which is key for this job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing our enthusiasm for the role. It’s a great chance to reiterate why we’re the perfect fit for the Trade Floor Support Engineer position.
We think you need these skills to ace Trade Floor Support Engineer
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your experience with Windows 10, O365, and market data support like Bloomberg and Reuters. We want to see how your technical depth can help us keep the trading floor running smoothly.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your past experiences and how they relate to the role. We appreciate a well-structured application that gets straight to the point!
Demonstrate Your Calm Under Pressure: Since this role is all about thriving in high-pressure situations, share examples of how you've handled stressful scenarios in the past. We love to see candidates who can keep their cool and deliver outstanding service when it matters most.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at Talan Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, O365, and market data tools like Bloomberg and Reuters. Be ready to discuss specific scenarios where you've used these technologies to solve problems, as this will show your technical depth.
✨Showcase Your Customer Service Skills
Since this role is all about supporting users on the trading floor, prepare examples that highlight your ability to communicate clearly and professionally under pressure. Think of times when you resolved issues quickly and kept users informed throughout the process.
✨Demonstrate Your Problem-Solving Ability
Be ready to tackle hypothetical troubleshooting scenarios during the interview. Practice explaining your thought process step-by-step, as this will demonstrate your calmness under pressure and your methodical approach to resolving issues.
✨Emphasise Teamwork and Flexibility
This role requires a true team player who can work with minimal supervision. Prepare to discuss how you've collaborated with others in past roles, and be sure to mention your willingness to adapt to changing situations, especially in a fast-paced environment.
