Tala, a British lighting company, is seeking a hands-on Senior Customer Service Lead to set the strategy across all Tala channels. You’ll run the AI agents, improve processes, and train the team to deliver exceptional service while owning the customer experience UK and US hours in a hybrid London-based role.
You will be responsible for designing the service standards, managing the inbox, supporting the trade and retail channels, and driving data-driven improvements with cross‑functional partners
Senior Omnichannel Customer Service & AI Lead employer: TALA
TALA is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. Working in our Bicester store offers unique opportunities for personal development, as you will play a key role in shaping customer experiences while receiving support and training to enhance your skills. Join us for a rewarding experience that not only focuses on sales but also on building lasting relationships with customers and colleagues alike.
