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- Tasks: Deliver an amazing shopping experience and help customers find their perfect activewear.
- Company: Join TALA, a fast-growing women's athleisure brand on Carnaby Street.
- Benefits: Enjoy 28 days holiday, employee discounts, and a clothing allowance.
- Why this job: Be part of a vibrant team and make a real impact in retail.
- Qualifications: Retail experience and a passion for fashion and customer service.
- Other info: Great opportunities for professional growth in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
TALA is a digital-first, multichannel women's athleisure brand known for activewear that keeps up with busy lifestyles. Since its founding in 2019 by Grace Beverley, the brand has grown rapidly through organic social media reach and a strong product portfolio. TALA recently opened a 2,000-square-foot flagship store on London’s iconic Carnaby Street and will soon open a new location on White City, Westfield.
About the Role
You will be a key member of Team TALA, ensuring a premium customer experience based on positive customer interactions, product knowledge, inventory management and store upkeep. The role reports to the Retail Store Manager and is an integral part of our growing commercial team, offering opportunities for professional development.
Responsibilities
- Embody and communicate the TALA brand philosophy, values and culture to customers.
- Greet and assist customers, providing a friendly and engaging shopping experience.
- Offer product recommendations and styling advice based on customer preferences.
- Handle customer inquiries, complaints and returns professionally.
- Process sales transactions using the store’s POS system.
- Maintain a visually appealing store layout and keep product displays on brand.
- Assist with stock replenishment and product organization on shelves and racks.
- Carry out stock checks, monitor inventory levels and report damaged or missing products.
- Follow loss prevention and security procedures to prevent theft.
- Keep fitting rooms and store areas clean and tidy at all times.
- Participate in staff meetings and training sessions to stay updated on brand trends and policies.
- Collaborate with the team to meet sales targets and store goals.
Requirements
- Experience in a retail environment, preferably in fashion, activewear or wellness.
- Exceptional communication and interpersonal skills.
- A natural problem-solver who is proactive and quick to learn.
- Strong visual merchandising instincts and a keen eye for detail.
- Excellent multitasking skills in a fast-paced environment.
- Fluent in English (reading, writing and speaking).
- Passionate about building customer relationships and gathering customer insights.
Benefits
- 28 days holiday inclusive of bank holidays.
- Automatic enrollment in the company pension scheme with Aviva.
- Employee discount after probation period.
- Clothing allowance spending gift.
- TALA Uniform.
About Us
TALA is an activewear brand built to actively solve problems without creating new ones. Every collection prioritises functionality and thoughtful design, combining premium fabrics with multi-way versatility and flattering fits that deliver maximum impact with minimal effort. The brand was founded in 2019 by Grace Beverley, who shifted from fast fashion to more sustainable options.
Seniority Level: Associate
Employment Type: Full-time
Job Function: Other
Retail Sales Associate - Carnaby Street employer: Tala
Contact Detail:
Tala Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Associate - Carnaby Street
✨Tip Number 1
Get to know TALA and its brand philosophy inside out. When you walk into that interview, show us how you embody our values and culture. It’s all about connecting with customers and making their shopping experience unforgettable!
✨Tip Number 2
Practice your product knowledge! Familiarise yourself with our activewear range and be ready to offer styling advice. The more you know, the better you can engage with customers and help them find exactly what they need.
✨Tip Number 3
Don’t underestimate the power of a friendly smile and a warm greeting. First impressions matter, so make sure you’re approachable and ready to assist customers as soon as they step into the store. Let’s create a welcoming atmosphere together!
✨Tip Number 4
Finally, be proactive! If you see something that needs tidying up or a customer who looks lost, jump in and help. Show us that you’re a team player who’s ready to contribute to our sales targets and store goals. We’re all in this together!
We think you need these skills to ace Retail Sales Associate - Carnaby Street
Some tips for your application 🫡
Show Your Passion for Activewear: When writing your application, let us know why you're excited about working in the activewear industry. Share your personal experiences with fitness or fashion, and how they align with TALA's values. We love seeing genuine enthusiasm!
Highlight Your Customer Service Skills: Make sure to emphasise any previous experience you have in retail or customer service. We want to see how you've created positive shopping experiences for customers in the past. Use specific examples to show off your skills!
Be Authentic and Personable: We appreciate authenticity! Write your application in a friendly tone that reflects your personality. Let us get to know the real you, as we value team members who can connect with our customers and embody the TALA brand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Tala
✨Know the TALA Brand Inside Out
Before your interview, make sure you understand TALA's brand philosophy and values. Familiarise yourself with their product range and what sets them apart in the athleisure market. This will help you communicate effectively and show your passion for the brand.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you went above and beyond to assist a customer or resolved a complaint. This will demonstrate your ability to embody TALA's commitment to a premium customer experience.
✨Dress the Part
Since TALA is a fashion-forward brand, it's important to dress appropriately for your interview. Wear something that reflects the brand's style while also being comfortable. This shows that you understand the importance of visual presentation in retail.
✨Be Ready to Discuss Teamwork
TALA values collaboration, so be prepared to talk about your experiences working in a team. Share specific examples of how you've contributed to team goals or supported your colleagues. This will highlight your ability to work well within Team TALA.
