Keyholder - Westfield, White City London

TALA, known for activewear that keeps up with busy lifestyles, has been on a rocket ship since its founding in 2019 by entrepreneur Grace Beverley. Built on largely organic socials, today we are a digital-first, multichannel women’s athleisure brand with a multi-faceted growth and retention strategy, trading on impressive numbers. TALA recently opened a 2,000-square-foot, double-fronted Store on London’s iconic Carnaby Street as part of our ambitious growth strategy, backed by a recent funding round. We are looking for a dynamic and customer-conscious Keyholder, Sales Associate to be part of our exciting second store location in London. You will be a key member of Team TALA, ensuring a premium customer experience based on positive customer interactions, product knowledge, inventory management, store upkeep, and teamwork. You’re not just selling clothes, you’re representing the brand’s style, energy, and values. Reporting into the Store Manager and sitting within our growing commercial team, this role will be pivotal to the success and growth of TALA and is an opportunity for professional development.

Tasks

• Customer Service & Sales: Embody and communicate the TALA brand philosophy, values, and culture to both internal and external customers. Greet and assist customers, providing a friendly and engaging shopping experience. Offer product recommendations and styling advice based on customer preferences. Handle customer inquiries, complaints, and returns professionally. Process sales transactions using the store’s POS system.
• Merchandising & Store Presentation: Maintain a visually appealing store layout, ensuring products are well-displayed. Assist with stock replenishment and product organization on shelves and racks. Follow brand guidelines for store displays and promotions. Keep fitting rooms clean and organized.
• Stock Management & Operations: Assist in receiving, unpacking, and organizing new inventory. Conduct stock checks and monitor inventory levels. Report damaged or missing products to management. Follow loss prevention and security procedures to prevent theft.
• Housekeeping & Maintenance: Ensure the store remains clean and tidy at all times. Follow health and safety guidelines in the workplace.
• Team Collaboration & Training: Work as part of a team to meet sales targets and store goals. Participate in staff meetings and training sessions to stay updated on brand trends and policies.

Key Holder Responsibilities

• Opening and closing the store, ensuring all procedures are followed to keep the environment secure and safe for both staff and customers.
• Handling daily cash processes, including opening and closing the tills, and ensuring accurate and secure financial operations.
• Mentoring and supporting the Sales Associate team, offering guidance, motivation, and day-to-day coaching to ensure high performance and team cohesion.
• Acting as a pillar of knowledge for both product information and store operations, assisting the team with any queries and helping to maintain smooth and efficient store performance when management is not present.

Requirements About You:

• Experience in a retail environment, preferably in fashion, activewear, or wellness but above all, a genuine passion for these areas is a must.
• Experience in a key holder or supervisory position is preferred.
• Exceptional communication and interpersonal skills, allowing you to connect effortlessly with customers and inspire your team.
• A natural problem-solver—proactive, quick to learn, and able to thrive both independently and as part of a dynamic team.
• Strong visual merchandising instincts, with a keen eye for detail to keep the store looking stylish and on-brand at all times.
• Excellent multitasking skills, balancing customer service, sales, and store operations seamlessly in a fast-paced environment.
• Fluent in English (reading, writing, and speaking) to ensure clear and engaging customer interactions.
• Passionate about building customer relationships, from discussing upcoming collections to gathering customer insights that foster long-term loyalty.

Benefits What we can offer:

• A competitive salary and package.
• Fun, start-up working culture including: team social events, brand collaborations, sample sales, awards.
• A sense of mission, and contribution to the greater good.
• Experience in a high-profile fast growth, VC-backed startup.
• Employee discount and allowance on the best sustainable athleisure clothing in the UK.
• Beautiful and bright offices in a historic building in central London (near Vauxhall) with other startups on site.
• Seasonal uniform for in store.
• Access to Shreddy, Grace Beverley’s inspiring fitness app.

TALA is an activewear brand built to actively solve problems without creating new ones for people, the planet, or anyone else. Every collection prioritises functionality and thoughtful design, combining premium fabrics with multi-way versatility and flattering fits that deliver maximum impact with minimal effort. Each piece is crafted with attention to detail, ensuring women can look and feel their best with ease. When founder Grace Beverley shifted from fast fashion to more sustainable options in her everyday clothing, she found a host of responsibly made options in every category other than activewear. Founding TALA in 2019, the proud female-led brand is on a mission to make consciously made active and off-day styles accessible and inclusive without sacrificing performance or fit.