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- Tasks: Engage customers, manage inventory, and maintain store presentation while embodying TALA's brand values.
- Company: Join TALA, a fast-growing, sustainable activewear brand founded by entrepreneur Grace Beverley in 2019.
- Benefits: Enjoy competitive pay, employee discounts, team events, and access to a fitness app.
- Why this job: Be part of a dynamic team in a vibrant store, contributing to a mission-driven brand.
- Qualifications: Retail experience, strong communication skills, and a passion for fashion and wellness are essential.
- Other info: Work in a stylish central London location with opportunities for professional growth.
The predicted salary is between 24000 - 36000 £ per year.
TALA, known for activewear that keeps up with busy lifestyles, has been on a rocket ship since its founding in 2019 by entrepreneur Grace Beverley. Built on largely organic socials, today we are a digital-first, multichannel women’s athleisure brand with a multi-faceted growth and retention strategy, trading on impressive numbers. TALA recently opened a 2,000-square-foot, double-fronted Store on London’s iconic Carnaby Street as part of our ambitious growth strategy, backed by a recent funding round.
We are looking for a dynamic and customer-conscious Keyholder, Sales Associate to be part of our exciting second store location in London. You will be a key member of Team TALA, ensuring a premium customer experience based on positive customer interactions, product knowledge, inventory management, store upkeep, and teamwork.
You’re not just selling clothes, you’re representing the brand’s style, energy, and values.
Reporting into the Store Manager and sitting within our growing commercial team, this role will be pivotal to the success and growth of TALA and is an opportunity for professional development.
Tasks
Day to day this looks like:
Customer Service & Sales
- Embody and communicate the TALA brand philosophy, values, and culture to both internal and external customers.
- Greet and assist customers, providing a friendly and engaging shopping experience.
- Offer product recommendations and styling advice based on customer preferences.
- Handle customer inquiries, complaints, and returns professionally.
- Process sales transactions using the store’s POS system.
Merchandising & Store Presentation
- Maintain a visually appealing store layout, ensuring products are well-displayed.
- Assist with stock replenishment and product organization on shelves and racks.
- Follow brand guidelines for store displays and promotions.
- Keep fitting rooms clean and organized.
Stock Management & Operations
- Assist in receiving, unpacking, and organizing new inventory.
- Conduct stock checks and monitor inventory levels.
- Report damaged or missing products to management.
- Follow loss prevention and security procedures to prevent theft.
Housekeeping & Maintenance
- Ensure the store remains clean and tidy at all times.
- Follow health and safety guidelines in the workplace.
Team Collaboration & Training
- Work as part of a team to meet sales targets and store goals.
- Participate in staff meetings and training sessions to stay updated on brand trends and policies.
Key Holder Responsibilities:
As a Key Holder, you’ll take on additional leadership and operational responsibilities, including:
- Opening and closing the store, ensuring all procedures are followed to keep the environment secure and safe for both staff and customers.
- Handling daily cash processes, including opening and closing the tills, and ensuring accurate and secure financial operations.
- Mentoring and supporting the Sales Associate team, offering guidance, motivation, and day-to-day coaching to ensure high performance and team cohesion.
- Acting as a pillar of knowledge for both product information and store operations, assisting the team with any queries and helping to maintain smooth and efficient store performance when management is not present.
Requirements
About You:
- Experience in a retail environment, preferably in fashion, activewear, or wellness but above all, a genuine passion for these areas is a must.
- Experience in a key holder or supervisory position is preferred.
- Exceptional communication and interpersonal skills, allowing you to connect effortlessly with customers and inspire your team.
- A natural problem-solver—proactive, quick to learn, and able to thrive both independently and as part of a dynamic team.
- Strong visual merchandising instincts, with a keen eye for detail to keep the store looking stylish and on-brand at all times.
- Excellent multitasking skills, balancing customer service, sales, and store operations seamlessly in a fast-paced environment.
- Fluent in English (reading, writing, and speaking) to ensure clear and engaging customer interactions.
- Passionate about building customer relationships, from discussing upcoming collections to gathering customer insights that foster long-term loyalty.
Benefits
What we can offer:
- A competitive salary and package
- Fun, start-up working culture including: team social events, brand collaborations, sample sales, awards
- A sense of mission, and contribution to the greater good
- Experience in a high-profile fast growth, VC-backed startup
- Employee discount and allowance on the best sustainable athleisure clothing in the UK
- Beautiful and bright offices in a historic building in central London (near Vauxhall) with other startups on site
- Seasonal uniform for in store
- Access to Shreddy, Grace Beverley\’s inspiring fitness app
TALA is an activewear brand built to actively solve problems without creating new ones for people, the planet, or anyone else. Every collection prioritises functionality and thoughtful design, combining premium fabrics with multi-way versatility and flattering fits that deliver maximum impact with minimal effort. Each piece is crafted with attention to detail, ensuring women can look and feel their best with ease.
When founder Grace Beverley shifted from fast fashion to more sustainable options in her everyday clothing, she found a host of responsibly made options in every category other than activewear. Founding TALA in 2019, the proud female-led brand is on a mission to make consciously made active and off-duty styles accessible and inclusive without sacrificing performance or fit.
Read about TALA\’s people, purpose and product work here.
TikTok: @wearetala Instagram: @wearetala
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Keyholder, Sales Associate - New London Location London, United Kingdom Employee Branch Management employer: Tala
Contact Detail:
Tala Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Keyholder, Sales Associate - New London Location London, United Kingdom Employee Branch Management
✨Tip Number 1
Familiarise yourself with TALA's brand philosophy and values. Understanding their mission to create sustainable activewear will help you embody the brand during your interactions with customers and team members.
✨Tip Number 2
Showcase your passion for fashion and activewear by staying updated on current trends and styles. Being knowledgeable about the products will allow you to provide better recommendations and styling advice to customers.
✨Tip Number 3
Prepare to demonstrate your leadership skills, especially if you have previous experience as a key holder or supervisor. Highlighting your ability to mentor and motivate a team will set you apart in the selection process.
✨Tip Number 4
Practice your communication skills to ensure you can connect effortlessly with customers. Engaging with them in a friendly manner will enhance their shopping experience and reflect positively on your role within the team.
We think you need these skills to ace Keyholder, Sales Associate - New London Location London, United Kingdom Employee Branch Management
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand TALA's brand philosophy and values. Familiarise yourself with their products and mission to ensure your application reflects a genuine passion for the brand.
Tailor Your CV: Make sure your CV highlights relevant experience in retail, especially in fashion or activewear. Emphasise any key holder or supervisory roles you've held, along with your customer service skills and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with TALA's needs. Mention specific experiences that demonstrate your problem-solving abilities and teamwork, as well as your passion for building customer relationships.
Showcase Your Communication Skills: Since exceptional communication is crucial for this role, ensure your application is well-written and free of errors. Use clear and engaging language to convey your personality and how you would connect with customers at TALA.
How to prepare for a job interview at Tala
✨Know the Brand Inside Out
Before your interview, make sure you understand TALA's mission, values, and product range. Familiarise yourself with their activewear offerings and how they stand out in the market. This knowledge will help you demonstrate your passion for the brand during the interview.
✨Showcase Your Customer Service Skills
As a Keyholder, you'll need to provide an exceptional customer experience. Prepare examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to connect with customers and create a positive shopping atmosphere.
✨Demonstrate Leadership Qualities
Since this role involves mentoring and supporting the Sales Associate team, be ready to discuss your leadership experiences. Share specific instances where you've motivated a team or taken charge in a challenging situation, showcasing your ability to lead by example.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle fast-paced environments. Think of scenarios where you've had to multitask or resolve conflicts, and be prepared to explain your thought process and the outcomes of your actions.
