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- Tasks: Provide top-notch customer service via email, social media, and online chat.
- Company: Join TALA, a fast-growing activewear brand focused on sustainability and style.
- Benefits: Enjoy a competitive salary, fun team events, and a vibrant office in central London.
- Why this job: Be part of a mission-driven company that values creativity and customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This is a hybrid role with flexible shifts, including weekends.
The predicted salary is between 24000 - 36000 £ per year.
TALA, known for activewear that keeps up with busy lifestyles, has been on a rocket ship since its founding in 2019 by entrepreneur Grace Beverley. Built on largely organic socials, today we are a digital-first, multichannel women’s athleisure brand with a multi-faceted growth and retention strategy, trading on impressive numbers. TALA recently opened a 2,000-square-foot, double-fronted Store on London’s iconic Carnaby Street as part of our ambitious growth strategy, backed by a recent funding round.
We’re looking for a Customer Service Assistant to join our growing team on a fixed-term basis for 6 months. This role reports to the Customer Service Manager and is a hybrid working role between home and our London office. Our customer service team operates seven days a week, including bank holidays, and occasionally has launch activity or peak periods where we work outside of normal business hours.
This role is for 30 hours, working over four shifts, one taking place on the weekend, with the potential for flexibility amongst the team rota.
Tasks
Day to day:
- Provide the highest standards of service to our customers in a professional and timely manner utilising the brand tone of voice driving engagement and providing support to our customers.
- Responding to product and service reviews across our own and 3rd party platforms including investigating, providing feedback and solutions where needed.
- As part of the wider customer service team you will also be responding to customers across our contact channels including email, social media and online chat.
- Delivering the best service with high first-time resolution, responding to customers in an informative and caring way.
- Working closely with the Customer Service Management team, you will look at ways that our website FAQs and help centre can be improved so that customers can self-serve and get the answers they need 24/7 from our website.
- Liaising with the wider TALA team when needed to obtain answers to customer questions or provide feedback on our products acting as the voice of the customer within the company.
- Working with our fulfilment partner on courier related issues or delays in despatching customers’ orders.
- Processing customer returns maintaining accuracy and good communication.
- As part of the wider Customer Service & Operations team, at busy periods you may be asked to support tasks outside of your normal role.
Requirements
You will bring:
- Previous customer service experience, focusing on written communications (email, chat etc)
- Experience responding and moderating across social media channels.
- Good all round IT skills as working across multiple (some bespoke) platforms.
- The sort of personality who thrives in a fast-moving, quickly changing atmosphere.
- Passionate about the customer, keeping them at the heart of everything we do.
- High levels of computer literacy.
- Ability to problem solve and think quickly and creatively to find solutions for our customers.
- Strong time and task management skills.
- (Preferably) Previous experience working in an online retailer using a recognised customer service platform
Benefits
What we can offer:
- A competitive salary and package
- Fun, start-up working culture including: team social events, brand collaborations, sample sales, awards
- A sense of mission, and contribution to the greater good
- Experience in a high-profile fast growth, VC-backed startup
- Beautiful and bright offices in a historic building in central London (near Vauxhall) with other startups on site
About us:
TALA is an activewear brand built to actively solve problems without creating new ones for people, the planet, or anyone else. Every collection prioritises functionality and thoughtful design, combining premium fabrics with multi-way versatility and flattering fits that deliver maximum impact with minimal effort. Each piece is crafted with attention to detail, ensuring women can look and feel their best with ease.
When founder Grace Beverley shifted from fast fashion to more sustainable options in her everyday clothing, she found a host of responsibly made options in every category other than activewear. Founding TALA in 2019, the proud female-led brand is on a mission to make consciously made active and off-duty styles accessible and inclusive without sacrificing performance or fit.
Read about TALA\’s people, purpose and product work here.
TikTok: @wearetala Instagram: @wearetala
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Customer Service Assistant - 6 Month FTC employer: Tala
Contact Detail:
Tala Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - 6 Month FTC
✨Tip Number 1
Familiarise yourself with TALA's brand voice and values. Since the role involves engaging with customers using the brand's tone, understanding their mission and how they communicate will help you resonate better with customers.
✨Tip Number 2
Brush up on your social media skills. Given that you'll be responding to customer inquiries across various platforms, being adept at moderating and engaging on social media will set you apart from other candidates.
✨Tip Number 3
Prepare for a fast-paced environment by practising your problem-solving skills. Think of scenarios where you had to think quickly to resolve customer issues, as this will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Show your passion for sustainability and activewear. TALA is committed to conscious fashion, so expressing your enthusiasm for sustainable practices in your conversations can make a positive impression.
We think you need these skills to ace Customer Service Assistant - 6 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially focusing on written communication skills. Mention any experience with social media moderation and online retail platforms.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how you align with TALA's mission. Use the brand's tone of voice to demonstrate your understanding of their values and culture.
Showcase Problem-Solving Skills: Provide specific examples in your application that showcase your ability to think quickly and creatively to solve customer issues. Highlight any past experiences where you successfully resolved customer complaints.
Highlight IT Proficiency: Mention your computer literacy and familiarity with various customer service platforms. If you have experience with bespoke systems, be sure to include that as well, as it will set you apart from other candidates.
How to prepare for a job interview at Tala
✨Know the Brand
Familiarise yourself with TALA's mission, values, and product offerings. Understanding their commitment to sustainability and customer-centric approach will help you align your answers with their brand ethos during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your ability to handle customer inquiries effectively. Focus on situations where you resolved issues or provided exceptional service, especially through written communication.
✨Demonstrate Adaptability
TALA operates in a fast-paced environment, so be ready to discuss how you've successfully adapted to changes in your previous roles. Share specific instances where you thrived under pressure or adjusted to new challenges.
✨Engage with Social Media
Since the role involves moderating social media channels, be prepared to discuss your experience with these platforms. Highlight any relevant skills in responding to customer feedback online and maintaining a positive brand image.