Retail Sales Associate - Westfield London

TALA, known for activewear that keeps up with busy lifestyles, has been on a rocket ship since its founding in 2019 by entrepreneur Grace Beverley. Built on largely organic socials, today we are a digital-first, multichannel women’s athleisure brand with a multi-faceted growth and retention strategy, trading on impressive numbers. As part of our ambitious expansion, TALA opened a 2,000-square-foot, double-fronted store on London’s iconic Carnaby Street in May, followed most recently by our White City, Westfield location in October—both milestones backed by a recent funding round.

We are looking for a dynamic and customer-conscious Retail Store Associate to be part of the team for our central London flagship store in Carnaby Street. You will be a key member of Team TALA, ensuring a premium customer experience based on positive customer interactions, product knowledge, inventory management and store upkeep. Reporting into the Retail Store Manager and sitting within our growing commercial team, this role will be pivotal to the success and growth of TALA and is an opportunity for professional development. You’re not just selling clothes, you’re representing the brand’s style, energy, and values.

Tasks

• Customer Service & Sales
  • Embody and communicate the TALA brand philosophy, values, and culture to both internal and external customers.
  • Greet and assist customers, providing a friendly and engaging shopping experience.
  • Offer product recommendations and styling advice based on customer preferences.
  • Handle customer inquiries, complaints, and returns professionally.
  • Process sales transactions using the store’s POS system.
• Merchandising & Store Presentation
  • Maintain a visually appealing store layout, ensuring products are well-displayed.
  • Assist with stock replenishment and product organization on shelves and racks.
  • Follow brand guidelines for store displays and promotions.
  • Keep fitting rooms clean and organized.
• Stock Management & Operations
  • Assist in receiving, unpacking, and organizing new inventory.
  • Conduct stock checks and monitor inventory levels.
  • Report damaged or missing products to management.
  • Follow loss prevention and security procedures to prevent theft.
• Housekeeping & Maintenance
  • Ensure the store remains clean and tidy at all times.
  • Follow health and safety guidelines in the workplace.
• Team Collaboration & Training
  • Work as part of a team to meet sales targets and store goals.
  • Participate in staff meetings and training sessions to stay updated on brand trends and policies.

Requirements

About you:

• Experience in a retail environment, preferably in fashion, activewear, or wellness—but above all, a genuine passion for these areas is a must.
• Exceptional communication and interpersonal skills, allowing you to connect effortlessly with customers and inspire your team.
• A natural problem-solver—proactive, quick to learn, and able to thrive both independently and as part of a dynamic team.
• Strong visual merchandising instincts, with a keen eye for detail to keep the store looking stylish and on-brand at all times.
• Excellent multitasking skills, balancing customer service, sales, and store operations seamlessly in a fast-paced environment.
• Fluent in English (reading, writing, and speaking) to ensure clear and engaging customer interactions.
• Passionate about building customer relationships, from discussing upcoming collections to gathering customer insights that foster long-term loyalty.

Benefits

• 28 days holiday a year inclusive of bank holidays
• You'll be automatically enrolled in our company pension scheme with Aviva
• Employee discount after probation period
• Clothing allowance spending gift
• TALA Uniform