At a Glance
- Tasks: Deliver exceptional customer service and create a vibrant shopping experience at TALA.
- Company: Join TALA, a fast-growing, sustainable activewear brand with a strong community focus.
- Benefits: Enjoy 28 days holiday, employee discounts, and a clothing allowance.
- Other info: Flexible hours available; perfect for students looking to gain retail experience.
- Why this job: Be part of a mission-driven brand that prioritises sustainability and style.
- Qualifications: Retail experience and a passion for fashion and wellness are essential.
The predicted salary is between 9.9 - 12.1 £ per hour.
TALA has been on a rocket ship since its founding in 2019 by entrepreneur Grace Beverley. Built on largely organic social, today we are a digital-first, multichannel women’s activewear brand with a multifaceted growth and retention strategy. Following a £5m fundraise from world-class institutional investors and growing global media attention, TALA is entering an exciting new phase of growth, including the opening of two stores in London. Now, we’re taking TALA beyond London, and Bicester Village, you’re next.
This will be for a FTC from November 26 to January 27
Tasks
- Customer Service & Sales
- Embody and communicate the TALA brand philosophy, values, and culture to both internal and external customers.
- Greet and assist customers, providing a friendly and engaging shopping experience.
- Offer product recommendations and styling advice based on customer preferences.
- Handle customer inquiries, complaints, and returns professionally.
- Process sales transactions using the store’s POS system.
- Merchandising & Store Presentation
- Maintain a visually appealing store layout, ensuring products are well-displayed.
- Assist with stock replenishment and product organisation on shelves and racks.
- Follow brand guidelines for store displays and promotions.
- Keep fitting rooms clean and organised.
- Stock Management & Operations
- Assist in receiving, unpacking, and organising new inventory.
- Conduct stock checks and monitor inventory levels.
- Report damaged or missing products to management.
- Follow loss prevention and security procedures to prevent theft.
- Housekeeping & Maintenance
- Ensure the store remains clean and tidy at all times.
- Follow health and safety guidelines in the workplace.
- Team Collaboration & Training
- Work as part of a team to meet sales targets and store goals.
- Participate in staff meetings and training sessions to stay updated on brand trends and policies.
Requirements
- Experience in a retail environment, preferably in fashion, activewear, or wellness—but above all, a genuine passion for these areas is a must.
- Exceptional communication and interpersonal skills, allowing you to connect effortlessly with customers and inspire your team.
- A natural problem-solver—proactive, quick to learn, and able to thrive both independently and as part of a dynamic team.
- Strong visual merchandising instincts, with a keen eye for detail to keep the store looking stylish and on-brand at all times.
- Excellent multitasking skills, balancing customer service, sales, and store operations seamlessly in a fast-paced environment.
- Fluent in English (reading, writing, and speaking) to ensure clear and engaging customer interactions.
- Passionate about building customer relationships, from discussing upcoming collections to gathering customer insights that foster long-term loyalty.
Benefits
- 28 days holiday a year inclusive of bank holidays
- You'll be automatically enrolled in our company pension scheme with Aviva
- Employee discount after probation period
- Clothing allowance spending gift
- TALA Uniform
TALA is an activewear brand built to actively solve problems without creating new ones for people, the planet, or anyone else. Every collection prioritises functionality and thoughtful design, combining premium fabrics with multi-way versatility and flattering fits that deliver maximum impact with minimal effort. Each piece is crafted with attention to detail, ensuring women can look and feel their best with ease.
Sales Associate (Part time/Full Time) - Bicester Village employer: Tala (We are Tala Ltd)
TALA is an exceptional employer that champions a vibrant and inclusive work culture, where employees are empowered to embody the brand's values while delivering outstanding customer service. With a focus on personal growth, team collaboration, and a commitment to sustainability, TALA offers unique benefits such as a generous holiday allowance, employee discounts, and a clothing allowance, making it an attractive workplace for those passionate about fashion and wellness. Located in the bustling Bicester Village, this role not only provides a dynamic retail environment but also positions you at the forefront of a rapidly growing brand dedicated to making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate (Part time/Full Time) - Bicester Village
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tala (We are Tala Ltd), so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tala (We are Tala Ltd)!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tala (We are Tala Ltd), customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tala (We are Tala Ltd) and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tala (We are Tala Ltd) that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tala (We are Tala Ltd)
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
