Receptionist-Cath Lab in Taunton

• To provide a friendly, effective reception, advice and information service to patients, colleagues and visitors to the Cardiac Cath Lab.
• Support and assist the nursing staff and contribute to the care
• To maintain electronic patient records, including the use of MAXIMS, EPRO, the ward shared drive and data entry onto the ward database.
• To support the organisation in achieving excellence in everything that we do by embedding and promoting the Trust values working towards providing outstanding care.
• Provide reception and administrative support for the Cardiac Cath Lab.
• Act as the first point of contact for patients, visitors and staff.
• Maintain accurate electronic patient records and activity data.
• Support performance reporting, governance and income recovery through accurate data capture.
• Coordinate patient appointments, admissions, transport and enquiries.
• Facilitate effective communication across the multidisciplinary team.
• Support patient flow and the efficient running of the department.
• Assist with stock management and general departmental administration.
• Contribute to service improvement and digital transformation initiatives.

About us

At Somerset NHS Foundation Trust, we’re committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you’ll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it’s a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Person specification

Qualifications

• Computer Literacy
• Typing Skills

Experience

• Experience of ward-based clerical/administration duties
• Experience of call handling

Additional Criteria

Knowledge

• Knowledge of electronic patient systems

Skills & Abilities

• Good organisational skills
• Compassionate with excellent interpersonal skills and the ability to communicate effectively with patients, carers and relatives
• Ability to listen to others’ views and respect individual patient needs
• Professional and patient-focused approach
• Ability to recognise and manage challenging situations in a calm and professional manner
• Able to take instruction and direction and work effectively as part of a team
• Ability to record and retrieve information on electronic patient records

Communication Skills

• Good standard of literacy and English language skills
• Positive and clear verbal communication skills with a good telephone manner
• Sound and accurate written communication skills with attention to detail
• Ability to use email and internet effectively

Planning & Organising Skills

• Excellent organisational skills with the ability to manage own time and prioritise activities

Other Requirements

• Willingness to use technology to improve standards of care and patient support
• Open-minded and able to treat colleagues, patients, carers and relatives with dignity and respect
• Intuitive and caring nature
• Commitment to equality, diversity and inclusion
• Ability to demonstrate awareness, accountability and responsibility
• Proficient typing and keyboard skills.
• Knowledge and experience of using databases.
• Experience of supporting or participating in service improvement and quality improvement initiatives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Band

Band 2

Contract

Fixed Term

Duration

12 Month(s)

Working pattern

Full-Time

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