Lead Solutions Engineer

Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world's leading software provider for automated decision‑making in the financial services industry and, to date, our software has been used by our customers to power over 1,000,000 critical business decisions every day. Taktile is based in Berlin, London and New York City. Taktile was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services. Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds.

What You’ll Do:

• You define and translate customers' strategic priorities and problem statements into scalable, high‑impact use cases leveraging Taktile during the sales process and throughout the entire customer value journey including adoption, expansion and renewal.
• You own the end‑to‑end design and execution of high‑stakes proof‑of‑value projects — bringing together customer data, ML/AI models, and Taktile’s platform to demonstrate long‑term strategic ROI.
• You build technical prototypes and demos leveraging the Taktile platform that simulate production‑grade integrations and workflows.
• You collaborate with partners and customers to design and build solutions in Taktile’s Decisioning Platform.
• You lead proof‑of‑value projects and can communicate the value opportunity of a full implementation and the corresponding strategic roadmap to senior stakeholders up to C‑level executives.
• You onboard and work with various of our customers' teams (domain experts, product, engineering, data science) to help them solve real‑world problems.
• You understand people and technology, and are proficient and diligent in writing and testing Python code and are committed to providing an excellent experience and fast time to value to Taktile’s customers.
• You proactively influence Taktile’s product roadmap by translating deep customer insights into scalable product solutions, advocating for long‑term platform evolution and identifying untapped opportunities.
• You will create re‑usable collateral, best practices & tools to help scale your knowledge and expertise across the solution engineering function.
• You lead the discovery for new use cases and implement them on the platform to assess product‑solution fit.
• You provide feedback to our product team and share results of your discovery with go‑to‑market functions.
• You help scale the impact of the Solutions function by creating reusable collateral, establishing solution patterns, and mentoring others on customer engagement and technical strategy.

About You:

• You know how to build strong customer relationships with stakeholders across different levels of seniority and including both technical stakeholders in an organization (e.g. Principal Engineers, Data Scientists) as well as business stakeholders (e.g. Risk Managers, Credit Analysts).
• You have intermediate‑level Python skills and are comfortable writing, testing, and debugging code in customer‑facing or production‑adjacent environments.
• You are curious and customer‑centric. You enjoy learning about our customers’ and prospects’ businesses and helping them solve challenges.
• You can lead and manage complex customer projects with evolving scope, senior stakeholders, and multiple touch points across the customer lifecycle with Taktile.
• You bring clarity and structure even in high‑stakes or ambiguous situations.
• You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business.
• You actively drive alignment across Marketing, Sales, Product, Engineering, and Customer Success.
• You influence decision‑making, share context proactively, and lead through collaboration – even under pressure.
• You are creative and proactive – you’re always looking for ways to stand out with customers and prospects.
• You lead by example and elevate those around you – sharing best practices, mentoring peers, and raising the bar for technical and consultative excellence across the Solutions team.
• You have excellent written and spoken English.

Ideal, But Not Required:

• You have at least 4‑6 years of experience working within Enterprise/"high touch" Solution Engineering, as a technical Customer Success Manager/Engineer in a B2B SaaS company or as (Technical) Senior Consultant.
• You have a general understanding of REST APIs (design, integration, authentication).
• You have experience building, tuning, or deploying ML models (e.g., scikit‑learn, XGBoost, PyTorch, TensorFlow) in production settings.
• Experience with AI use cases in financial services (e.g. fraud detection, credit scoring, underwriting) is a strong plus.
• You are comfortable explaining how a model works to both a technical stakeholder such as a CTO and domain experts such as Credit Risk Managers.
• You have acquired domain expertise in the financial services industry (banking, insurance, capital markets, payments, etc.).
• You have experience operating in a technical leadership role—whether by owning strategic accounts, mentoring junior team members, or shaping solution strategy at scale in a high‑growth environment.

Our Offer:

• Work with colleagues that lift you up, challenge you, celebrate you and help you grow.
• Make an impact and meaningfully shape an early‑stage company.
• Experience a truly flat hierarchy and communicate directly with founding team members.
• Learn from experienced mentors and achieve tremendous personal and professional growth.
• Receive a top‑of‑market equity and cash compensation package.
• Get access to a self‑development budget you can use to e.g. attend conferences, buy books or take classes.
• Use the equipment of your choice including meaningful home office set‑up.

Our Stance:

We’re eager to meet talented and driven candidates regardless of whether they tick all the boxes. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply. We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms.

About Us:

Taktile helps financial institutions make smarter, safer decisions with the power of AI. Our software gives teams the tools to automate complex decisions — like who to onboard, how to underwrite, or when to flag suspicious activity — with full visibility and control. By combining AI with a rich ecosystem of financial data, Taktile enables companies to adapt their decision‑making in real time as markets, customer behaviour, and risks evolve. Our mission is to build the world’s leading platform for automated decision‑making in financial services — setting the standard for how AI is applied responsibly and effectively in this industry.