Senior Solution Engineer in City of London

Senior Solutions Engineer at Taktile

About the Role

Taktile creates value for organizations through smarter and safer decisions at scale. Our goal is to become the world\’s leading software provider for automated decision‑making in financial services. Our software powers over 1,000,000 critical business decisions each day for customers across multiple regions.

About You

• Build strong relationships with stakeholders at all levels, from technical principals and data scientists to risk managers and credit analysts.
• Intermediate Python skills – comfortable writing, testing and debugging production‑adjacent code.
• Curious and customer‑centric; enjoy learning about and solving customers’ business challenges.
• Plan and manage multiple project scopes, expectations and timelines across a customer lifecycle.
• Humble with a growth mindset, keen to learn new skills and share best practices.
• Collaborative with peers in Marketing, Sales, Product, Engineering, and Customer Success.
• Creative and proactive—always looking for ways to stand out with customers and prospects.
• Excellent written and spoken English.

What You\’ll Do

• Translate customer priorities into high‑impact use cases and use Taktile throughout the sales process and value journey.
• Lead proof‑of‑value projects that combine customer data, ML/AI models and Taktile’s platform, creating prototypes and demos that simulate production‑grade integrations.
• Collaborate with partners and customers to build solutions on the Taktile Decisioning Platform.
• Communicate the value of full implementations and roadmaps to senior stakeholders, up to C‑level executives.
• Onboard and support customers’ teams—domain experts, product, engineering, data science—delivering an excellent experience and fast time to value.
• Translate customer insights into product enhancements for Taktile’s roadmap.
• Create reusable collateral, best practices and tools to scale solutions within the engineering function.
• Discover new use cases, implement them on the platform, assess product‑solution fit, and share findings with go‑to‑market teams.

Ideal, but Not Required

• 3–5 years in high‑touch Solution Engineering, Technical Customer Success, or senior consulting roles in B2B SaaS.
• Knowledge of REST API design, integration and authentication.
• Experience building, tuning or deploying ML models (scikit‑learn, XGBoost, PyTorch, TensorFlow) in production.
• AI use‑case experience in finance (fraud detection, credit scoring, underwriting).
• Comfort explaining model mechanics to CTOs and domain experts.
• Domain expertise in banking, insurance, capital markets or payments.

Our Offer

• Collaborative, flat hierarchy with direct interaction with founding team.
• Impactful role in an early‑stage company driving real change.
• Mentorship from experienced leaders and access to a global network of investors.
• Top‑market equity and cash compensation package.
• Self‑development budget for conferences, books, courses.
• Choice of hardware and meaningful home‑office setup.

Our Stance

• We welcome candidates who may not tick every box but would add to our culture.
• We actively recognize and combat racism, sexism, ableism and ageism; support all gender identities and expressions.
• We do not inquire about identity or discrimination but encourage candidates to share their story if desired.

About Us

Taktile helps financial institutions automate complex decisions—onboarding, underwriting, fraud detection—using AI with full visibility and control. Combining AI with a rich data ecosystem, we enable real‑time decision adaptation. Founded by machine learning experts, our team includes engineers, entrepreneurs and researchers from Google, Amazon, Meta, and leading startups.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Engineering and Information Technology

Industries

Software Development

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