Senior Solution Engineer (f/m/d)

Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world's leading software provider for automated decision-making in the financial services industry, and our software has been used by our customers to power over 1,000,000 critical business decisions every day.

Taktile is based in Berlin, London, and New York City. Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. We are looking to build on our success by growing our sales team, professionalizing our go-to-market, and acquiring more customers.

As a Solution Engineer, you are core to our mission of transforming our customer's decisioning infrastructure to enable them to optimize and automate complex and mission-critical business decisions. You will work in partnership with Taktile's Sales Team and ensure our customers get value from Taktile throughout their entire lifecycle.

About You

• You know how to build strong customer relationships with stakeholders across different levels of seniority.
• You are curious and customer-centric, enjoying learning about our customers' businesses and helping them solve challenges.
• You are able to plan and manage project scope, expectations, and timelines.
• You are humble and have a growth mindset, with a willingness to learn new skills and methodologies.
• You are collaborative and work well with your peers in Marketing, Sales, Product, Engineering, and the Customer Success team.
• You are creative and proactive, always looking for ways to stand out with customers and prospects.
• You have excellent written and spoken English.

What You'll Do

• You discover and translate customer's strategic priorities and problem statements into high-impact use cases leveraging Taktile during the sales process and throughout the entire customer value journey.
• You build demos, support our sales team and customers in building business cases, and design and scope proof of value projects.
• You collaborate with partners and customers to design and build solutions in Taktile's Decisioning Platform.
• You lead proof-of-value projects and communicate the value opportunity of a full implementation to senior stakeholders.
• You onboard and work with various of our customers' teams to help them solve real-world problems.
• You will work with product management to translate your knowledge of customer problems into product insights.
• You will create reusable collateral, best practices & tools to help scale your knowledge and expertise across the solution engineering function.

Ideal, But Not Required

• You have at least 2-5 years of experience working within Enterprise / "high touch" Solution Engineering, as a technical Customer Success Manager / Engineer in a B2B SaaS company or as (Technical) Senior Consultant.
• You have a general understanding of REST APIs.
• You have experience in applying and optimizing statistical and machine learning models to solve business problems.
• You have acquired domain expertise in the financial services industry.

Our Offer

• Work with colleagues that lift you up, challenge you, celebrate you and help you grow.
• Make an impact and meaningfully shape an early-stage company.
• Experience a truly flat hierarchy and communicate directly with founding team members.
• Learn from experienced mentors and achieve tremendous personal and professional growth.
• Receive a top-of-market equity and cash compensation package.
• Get access to a self-development budget.
• Use the equipment of your choice including meaningful home office set-up.

Our Stance

We seek to actively recognize and combat racism, sexism, ableism, and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms.

About Us

Taktile is building the world's leading software platform for running critical and highly-automated decisions. Our customers use our product to catch fraudsters, prevent money laundering, and expand access to credit for small businesses.