b Overview /b p In this role you will manage the end-to-end installation and service process, ensuring a seamless experience for customers from enquiry to completion and aftercare. You will work closely with Sales, Operations, Logistics, Installers and Customer Service to coordinate activities, resolve issues and deliver projects efficiently. The position emphasizes organised administration, proactive problem solving and strong customer service in a fast-paced, cross-functional environment. You will help improve processes and support upselling opportunities, contributing to customer satisfaction and profitability. This is a hands-on role with real impact on delivery, timeline visibility and service quality. /p b Responsibilities /b ul li Manage customer enquiries, installations and aftercare requests via phone and email /li li Coordinate installation schedules and service visits /li li Act as the main contact for service issues, delays and escalations /li li Liaise with internal departments, suppliers and installation partners /li li Maintain accurate service records, documentation and workflow data /li li Monitor service performance, response times and SLA compliance /li li Support invoicing processes and ensure accurate job completion information /li li Identify and implement process improvements to enhance efficiency and customer experience /li li Build strong relationships with third-party suppliers and installation partners /li li Identify upselling and cross-selling opportunities to support sales teams /li /ul b Key requirements /b ul li Proven experience in a customer service, service administration or coordination role in a B2B environment /li li Excellent organisational skills with strong attention to detail /li li Ability to prioritise multiple tasks and remain calm under pressure /li li Strong communication skills with stakeholders and customers /li li Commercial awareness and understanding of service delivery impact on retention and profitability /li li Experience using CRM, workflow management or ticketing systems /li li Proactive and solutions-focused with accountability /li li Experience in delivery, installation, workplace solutions or office furniture environment /li /ul ul li organised /li li customer-focused /li li excellent communication /li li problem-solving /li li CRM /li li workflow management or ticketing systems /li /ul
Service & Installations Administrator employer: TAKKT
At BiGDUG, we pride ourselves on being an excellent employer, offering a friendly and supportive team environment where you can truly take ownership of your work. Our Gloucester HQ provides a unique opportunity for growth within the Product function, with flexible working arrangements and a competitive benefits package that includes a company bonus scheme, private GP access, and even tickets to Gloucester Rugby matches. Join us to enhance your skills in a fast-paced setting while contributing to a best-in-class online experience for our customers.
