At a Glance
- Tasks: Deliver top-notch customer service via phone, email, and face-to-face interactions.
- Company: Join BiGDUG, a rapidly growing company focused on customer satisfaction.
- Benefits: Competitive salary, bonus potential, pension scheme, and 23 days holiday plus perks.
- Other info: Enjoy a hybrid work environment with opportunities for growth and fun team events.
- Why this job: Be a customer champion and make a real difference in people's experiences.
- Qualifications: Experience in customer service and excellent communication skills are a must.
The predicted salary is between 25000 - 30000 £ per year.
Are you a customer champion? Are you passionate about delivering excellent customer service? Do you love communicating and have exceptional interpersonal skills? Are you a genius problem solver? Then we want to hear from you. At BiGDUG we pride ourselves on offering our customers what they want. We supply our customers with the best quality products and the very best prices and we are on a huge growth trajectory, therefore, we’re looking for a highly skilled Customer Service Advisor to join our friendly and close-knit team in Gloucester.
As a Customer Service Advisor you will be working as part of our service division, helping our customers with any issues they have, ensuring they’re satisfied with the outcome and their overall experience contacting us.
Main responsibilities:- Deliver an excellent and consistent customer service experience via all channels, including telephone, email and face to face (internal colleagues).
- Ensure that all customer contacts are handled well, giving customers the best possible experience of our brand.
- Liaising with internal departments as and when necessary eg. Accounts, Warehouse.
- Actively help our customers to buy through cross and upsell opportunities.
- Continually and proactively develop your knowledge of all the company products.
- Provide accurate information to customers as well as guidance, supporting them to make their product selections.
- Ensure that information is accurately entered into our systems.
- Remain compliant with all security and data protection legislation, best practice and internal guidelines.
- Handle any customer issues or problems quickly, politely and professionally.
- Use sound judgement in making decisions to balance customer experience with profitability.
- Ideally a background in customer services, either telephone or face to face.
- Outgoing personality with the ability to form relationships with both customers and the wider team.
- Ability to use own initiative when dealing with customers to ensure the conclusion is satisfactory to both the business and the customer.
- Confident and passionate about delivering great service.
- Excellent attention to detail.
- Problem solving skills.
- Excellent interpersonal skills, a great communicator with a flair for speaking and conveying messages professionally and accurately.
This varied role will enable you to gain exposure to several different UK business units, we are growing and our goal is to gain even more market share. You will work with the wider service teams across the UK and this is a key position and pivotal to the success of our service department.
What we can offer you:We want you to love working here, so as well as an amazing role with the opportunity to grow with the business, we are offering a competitive salary in line with the national living wage, with the potential to earn a great bonus plus a contributory pension scheme and 23 days’ holiday (plus bank holidays and your Birthday). We also have many other perks such as free cold and hot drinks, free snacks, weekly prizes and competitions across the service teams!
Benefits:- Additional leave
- Company events
- Company pension
- On-site parking
- Sick pay
- Store discount
- Work from home
8 hour shift, Flexitime, Monday to Friday, No weekends.
Work Location:Hybrid remote in Gloucester.
Customer Service Advisor in Gloucester employer: TAKKT Group
TAKKT Group is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to thrive in their roles. With a strong focus on professional development and coaching, you will have ample opportunities for growth while making a significant impact across our dynamic brands. Located in a vibrant area, we offer a supportive environment that values accountability and exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Gloucester
✨Tip Number 1
Get to know the company inside out! Research BiGDUG's products and services so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to help customers.
✨Tip Number 2
Practice your communication skills! Role-play common customer service scenarios with a friend or family member. This will help you feel more comfortable and prepared to tackle any tricky questions that come your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one for a customer. This will highlight your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our friendly team at BiGDUG!
We think you need these skills to ace Customer Service Advisor in Gloucester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that passion!
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the job description. Use keywords from the listing, like 'problem solver' and 'interpersonal skills', to show us you're a perfect fit.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’d be a great addition to our team!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TAKKT Group
✨Know the Company Inside Out
Before your interview, take some time to research BiGDUG. Understand their products, values, and what sets them apart in customer service. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, practice clear and confident speaking. Use examples from your past experiences where you successfully resolved customer issues or built relationships. This will demonstrate your interpersonal skills and problem-solving abilities.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of examples where you’ve turned a negative experience into a positive one. This will showcase your ability to think on your feet and balance customer satisfaction with business needs.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
