At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and face-to-face interactions.
- Company: Join BiGDUG, a leading B2B provider with a friendly team culture.
- Benefits: Competitive salary, bonus potential, pension scheme, and 23 days holiday plus perks.
- Other info: Dynamic role with opportunities for career growth and exposure to various business units.
- Why this job: Be part of a growing company and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service, strong communication, and problem-solving skills.
The predicted salary is between 24000 - 30000 £ per year.
Are you a customer champion? Are you passionate about delivering excellent customer service? Do you love communicating and have exceptional interpersonal skills? Are you a genius problem solver? Then we want to hear from you as it's an exciting time and we are recruiting multiple positions!
At BiGDUG we pride ourselves on offering our customers what they want. We supply our customers with the best quality products and the very best prices and we are on a huge growth trajectory, therefore, we’re looking for a highly skilled Customer Service Advisors to join our friendly and close knit team in Gloucester.
As a Customer Service Advisor you will be working as part of our service division, helping our customers with any issues they have, ensuring they’re satisfied with the outcome and their overall experience contacting us.
Main responsibilities:
- Deliver an excellent and consistent customer service experience via all channels, including telephone, email and face to face (internal colleagues)
- Ensure that all customer contacts are handled well, giving customers the best possible experience of our brand.
- Liaising with internal departments as and when necessary eg. Accounts, Warehouse
- Actively help our customers to buy through cross and upsell opportunities.
- Continually and proactively develop your knowledge of all the company products
- Provide accurate information to customers as well as guidance, supporting them to make their product selections
- Ensure that information is accurately entered into our systems
- Remain compliant with all security and data protection legislation, best practice and internal guidelines
- Handle any customer issues or problems quickly, politely and professionally.
- Use sound judgement in making decisions to balance customer experience with profitability
What we’re looking for in you:
- Ideally a background in customer services, either telephone or face to face.
- Outgoing personality with the ability to form relationships with both customers and the wider team
- Ability to use own initiative when dealing with customers to ensure the conclusion is satisfactory to both the business and the customer
- Confident and passionate about delivering great service
- Excellent attention to detail
- Problem solving skills
- Excellent interpersonal skills, a great communicator with a flair for speaking and conveying messages professionally and accurately
This varied role will enable you to gain exposure to several different UK business units, we are growing and our goal is to gain even more market share. You will work with the wider service teams across the UK and this is a key position and pivotal to the success of our service department.
What we can offer you:
We want you to love working here, so as well as an amazing role with the opportunity to grow with the business, we are offering a competitive salary in line with the national living wage, with the potential to earn a great bonus plus a contributory pension scheme and 23 days’ holiday (plus bank holidays and your Birthday). We also have many other perks such as free cold and hot drinks, free snacks, weekly prizes and competitions across the service teams!
Welcome to the listed TAKKT Group! We are the leading B2B omnichannel provider of business equipment and are always looking for motivated people who want to shape the working world of the future with us. With our successful brands BiGDUG, Gerdmans, kaiserkraft, ratioform, Runelandhs, NBF, D2G Group, Hubert and Central Restaurant Products we are globally successful. Every day we work on innovative solutions and products that make our customers' working lives and our own better. Apply now, become part of our team and shape new worlds of work!
Customer Service Advisor in Gloucester employer: Takkt Ag
At BiGDUG, we are committed to fostering a vibrant and supportive work environment in Gloucester, where our Customer Service Advisors play a crucial role in delivering exceptional service. We offer competitive salaries, generous holiday allowances, and numerous perks, including free refreshments and exciting team competitions, all while providing ample opportunities for personal and professional growth within our rapidly expanding company. Join us and be part of a close-knit team that values your contributions and encourages you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Takkt Ag. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Takkt Ag before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Takkt Ag:Your cover letter is your chance to shine! Tell us why you want to work at Takkt Ag specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Takkt Ag!
How to prepare for a job interview at Takkt Ag
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
