At a Glance
- Tasks: Provide remote tech support for telecare alarms and visit customers at home.
- Company: Taking Care, a leading provider of telecare services in the UK.
- Benefits: Flexible part-time hours, competitive pay, and a supportive team environment.
- Other info: Enjoy a dynamic role with opportunities for personal growth.
- Why this job: Make a difference in people's lives while developing your technical skills.
- Qualifications: Strong customer service skills and a valid driving licence required.
The predicted salary is between 11.7 - 14.3 £ per hour.
Taking Care in the United Kingdom is seeking a Customer Service Field Advisor (Technical Advisor) to provide remote technical support for telecare alarms and occasional in-person visits to customers' homes.
You will triage device signals, program devices via portals, explain technical concepts clearly, and maintain documentation while travelling between client sites with a valid driving licence.
This is a permanent, part-time role offering 15 hours per week.
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Remote Telecare Tech Advisor - Field Support & Home Visits in Reading employer: Taking Care
Taking Care is an excellent employer that prioritises employee well-being and professional growth, offering comprehensive training and a supportive work culture. With a focus on delivering exceptional customer service to vulnerable groups, employees enjoy a fulfilling role that makes a real difference in people's lives, alongside attractive benefits such as holiday entitlement and insurance options. Working remotely in the UK allows for flexibility and a healthy work-life balance, making it an ideal environment for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Telecare Tech Advisor - Field Support & Home Visits in Reading
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Taking Care and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Taking Care and let us see your personality shine through!
We think you need these skills to ace Remote Telecare Tech Advisor - Field Support & Home Visits in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Taking Care.
Get Familiar with Our Brand:Before applying, take some time to learn about Taking Care and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Taking Care
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Taking Care.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Taking Care will surely appreciate.
