At a Glance
- Tasks: Provide remote technical support for telecare alarms and assist customers with equipment issues.
- Company: Join a caring company dedicated to supporting customers in their homes.
- Benefits: Enjoy 34 days holiday, life insurance, wellness programmes, and a casual dress code.
- Other info: Flexible hours, opportunity for career growth, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your technical skills.
- Qualifications: Strong communication skills and a willingness to learn; training provided.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking a dedicated and customer-focused Technical Advisor to join our team. This role plays a crucial part in delivering remote technical support to our customers with telecare alarms. As a Technical Advisor, you will remotely contact customers in their homes to provide advice and guidance on telecare equipment faults. You will also provide basic user guidance, ensuring all equipment is functioning correctly and that users feel confident and supported. At times this service may be delivered in person, and within a customer’s home.
Key Accountabilities & Responsibilities
- Support the delivery of the company’s remote technical support and maintenance services by applying specialist knowledge and skills (training will be provided).
- Triage automated device signals such as main failures or unit low batteries; ensuring the issue is resolved and the device is functioning, or a replacement is issued.
- Use Device Management Portals to program technology in clients’ homes and ensure the device is fully supported with the latest firmware.
- Promote understanding with service users of how their technology solution works, providing clear explanation, instruction and supporting literature.
- Effectively manage individual workload to deliver timely service in accordance with internal KPIs and external audits.
- Deliver excellent customer service when liaising with service users or their family to service and maintain equipment.
- At times, maintain, repair or replace equipment on site, whilst on site ensuring safe working practices and work in line with company procedures. This may include basic DIY skills (e.g fitting a smoke detector, or keysafe).
- Responsible for safe use of vehicles, tools and equipment in line with Taking Care policy and procedures.
We welcome applicants from a variety of backgrounds. Full training will be provided, so if you have strong people skills and a willingness to learn.
Skills and Qualifications
- Excellent communication skills and ability to explain technical concepts in simple terms.
- Empathy and patience when working with older adults or people with disabilities.
- Professional and respectful demeanour in clients’ homes.
- Strong time management and ability to work independently.
- Attention to detail in documentation and reporting.
- Willingness to travel (a valid driving licence is required).
- Ability to follow safeguarding and data protection protocols.
- Competence in MS Office and basic computing packages.
Desirable (but not essential)
- Experience with installation and maintenance of electronic or telecommunication equipment.
- Familiarity with telehealthcare devices (e.g., fall detectors, personal alarms).
- Basic networking and connectivity troubleshooting (Wi-Fi, Bluetooth, mobile data).
- Ability to read and interpret technical manuals and installation guides.
- Previous experience in telecare, healthcare, social care, or community support roles.
34 days holiday which is inclusive of bank holidays and your birthday off! Opportunity to partake in Shareplan, Life Insurance and Medical Insurance Lite, Wellness Programmes, Pensions scheme, Long Service Awards, Discount Scheme, On-site Parking and Casual dress, Cycle to Work Scheme.
Additional Information: Role subject to Enhanced DBS and reference checks in line with our security policy.
Closing Date: 31st August 2026.
Interview ID Requirements: If invited to interview, you will be required to bring original identification documents to support right to work checks and pre-employment screening. This may include a valid passport, birth certificate, driving license and/or proof of address. Failure to provide the requested documentation may result in your interview being postponed or your application not progressing further in the recruitment process.
Linhay House, Linhay Business Park, Ashburton, Devon, TQ13 7UP, United Kingdom.
Customer Service Field Advisor (Technical Advisor) in Reading employer: Taking Care
Taking Care is an excellent employer that prioritises employee well-being and professional growth, offering comprehensive training and a supportive work culture. With a focus on delivering exceptional customer service to vulnerable groups, employees enjoy a fulfilling role that makes a real difference in people's lives, alongside attractive benefits such as holiday entitlement and insurance options. Working remotely in the UK allows for flexibility and a healthy work-life balance, making it an ideal environment for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Field Advisor (Technical Advisor) in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Taking Care. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Taking Care before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Field Advisor (Technical Advisor) in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Taking Care:Your cover letter is your chance to shine! Tell us why you want to work at Taking Care specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Taking Care!
How to prepare for a job interview at Taking Care
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
